Regional Operations Manager

Overview: Regional Operations Manager LX Pantos America is the U.S. branch of LX Pantos, a global leader in logistics. We provide nationwide distribution, last-mile delivery, and installation services for large home appliances. We are looking for a Regional Operations Manager to oversee hub and field operations across the U.S. In this role, you will manage hub managers, improve service quality, and drive efficiency. This is a key leadership role that focuses on performance management, process consistency, customer satisfaction, cost control, and execution excellence. What You Will Do Operations & KPI Management Manage and support multiple hub managers and their teams across the U.S. Track and improve KPIs (On-time Delivery, Inventory Accuracy, Return Rate, NPS, etc.) Create and carry out strategies to improve efficiency and reduce costs Use WMS/ERP data to find and apply improvements Process & Quality Ensure all hubs follow standard operating procedures (SOPs) Maintain high standards of quality, safety, and customer satisfaction nationwide Monitor and improve processes for product damages, claims, and returns Work with HQ to analyze customer feedback (including NPS) and make improvements Leadership & Team Management Coach and guide hub managers to improve performance Lead regular regional meetings, training, and performance reviews Build a culture of safety, accountability, and continuous improvement Support hubs with special issues or urgent problems Manage partner performance through regular review meetings Strategy & Communication Work with HQ and executives on regional operational strategies Prepare monthly/quarterly reports and present to leadership Manage relationships with builder clients and key partners Support planning and execution of new hub openings and expansions What We’re Looking For Education & Experience 7–10+ years of management experience in logistics, supply chain, or distribution Experience managing multiple hubs, warehouses, or sites Bachelor’s degree in Supply Chain, Logistics, Business, or related field (Master’s preferred) Experience with WMS, TMS, and ERP systems (SAP preferred) Experience in large appliance logistics, last-mile delivery, and installation is a plus Skills & Abilities Strong leadership and coaching ability Skilled at analyzing KPIs and driving improvements Ability to use customer feedback (including NPS) to guide operations Proficient in MS Office (Excel, PowerPoint, Word) with strong reporting skills Strong communication skills with teams, HQ, and customers Other Requirements Willingness to travel nationwide (25–50% monthly) Valid driver’s license Strong problem-solving and crisis management skills Long-term career commitment Location Morrow, GA 30260 Main Office Address This position is not eligible for employer-sponsored work authorization now or in the future. Applicants must be legally authorized to work in the United States without employer sponsorship. Equal Opportunity & Inclusive Workplace LX Pantos America, Inc. is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value diverse backgrounds, experiences, and perspectives, and we strive to create an environment where all employees feel respected and empowered. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.