Job Description
Job Description: Internal Applicants: Please submit your application by Friday, May 15 . Job Title: Regional Service Manager Location: Arizona or Texas preferred, please see location details below. Report to: VP – Sales & Service Compensation Range: $109,000 – $125,000 annually, plus performance-based incentive plan Position Overview The Regional Service Manager (RSM) is a hybrid, field-based leadership role responsible for supporting and elevating service operations across 20 stores within an assigned region. This role partners closely with store-level General Managers and Service Managers to drive technician productivity, improve operational efficiency, and enhance the overall customer experience. As a key member of the service leadership team, the RSM acts as a coach, operational advisor, and technical expert, helping stores optimize processes, improve financial performance, and maintain compliance standards. This role requires a highly collaborative leader who can influence performance remotely while building strong in-person relationships across the region. Location & Travel Preferred location: Texas or Arizona, near a major metropolitan area with airport access Additional consideration may be given to candidates near: Albuquerque, NM; El Paso, TX ; Oklahoma City, OK; Memphis, TN; Orlando, FL; Southern California (San Diego, Orange County, Long Beach, San Bernardino) Must reside within a commutable distance to a United Access store Hybrid role combining remote work and in-field support Travel up to 40-50%, based on business needs (store visits, coaching, operational support) Relocation support may be provided for qualified candidates What You’ll Do Regional Leadership & Store Partnership Partner with Store General Managers and Service Managers to improve daily service operations and performance Provide coaching, guidance, and hands-on support to service teams across the region Support hiring, onboarding, and development of service personnel (technicians and managers) Reinforce company values, safety standards, and service excellence expectations Operational Execution & Performance Management Monitor open repair orders (ROs) and purchase orders to drive timely completion, parts utilization, and profitability Analyze key service KPIs, including Billed Hours per Technician per Day (BHPTPD), productivity, and efficiency Identify performance gaps and implement actionable improvement plans at the store level Optimize technician scheduling and workflow using Salesforce and related systems Systems & Process Optimization Serve as a subject matter expert across systems including Dealer Team (DMS), Salesforce (CRM), and inventory platforms Support parts setup, inventory accuracy, and vendor integration to prevent duplication and improve efficiency Standardize and reinforce best practices across stores to improve consistency and scalability Financial & KPI Management Review monthly P&L performance for parts and service departments Track inventory utilization, parts performance, and service metrics Deliver insights and recommendations to Regional Vice Presidents and store leadership Training & Development Train and onboard new Service Managers Partner with the Training Team to ensure technician development and certification progress Conduct store visits to provide coaching, hands-on support, and team development Compliance & Safety Ensure adherence to NMEDA compliance requirements and documentation standards Support implementation and adoption of safety initiatives across the region Monitor and reinforce operational compliance through audits and store visits Collaboration & Communication Participate in weekly meetings with Regional Vice Presidents and Service Leadership team Communicate effectively with store teams via phone, email, and Microsoft Teams Share performance updates, insights, and best practices across the organization Education, Skills & Experience Education High school diploma or equivalent required; Bachelor’s degree in Business, Automotive, or related field preferred Equivalent combination of educat