Job Description
Field Service Technician Supervisor Position will supervise a local team of Field Service Technicians (FSTs) defined within a regional area, serving as a liaison between FSTs and Regional Service Director and leading by example through reinforcing policies, procedures and company code of conduct. Incumbent will be responsible for being aware of all technical activities and issues within his/her defined region; and understanding and addressing specific customer requirements. Incumbent will be an active participant in the management of ongoing issues and serve as the second stage of a technical escalation process. Position will also serve as a working FST for complex issues or as capacity constraints demand. Time Utilization: This position will travel up to 90% of the time. Schedule needs to be flexible to accommodate internal and external customers' schedules. Must be willing to work outside normal business hours including weekends as required. Must be able to travel with little notice as customer demands require. Illinois residents should familiarize themselves with their rights under the Illinois One Day Rest in Seven Act. This position will be on one of the following schedules as determined by management: 10 consecutive days on/4 consecutive days off, or Monday-Friday with one working weekend per month required. Essential Duties and Responsibilities include the following. Other duties may be assigned: Provide specific application, product, technical knowledge, and training to FSTs through regular travel in the field. Set expectations for FSTs and provide feedback. Train FSTs and customers on proper safety and operational aspects of equipment to supplement classroom training. Raise awareness of any OSHA and safety issues in the field and drive and participate in remedial action, risk assessment and root/cause analysis until rectified. Identify FST training needs to improve skill sets to