Reimbursement, RCM System Support Supervisor

Castle Biosciences Earns "Top Workplaces USA Award" for Phoenix, Pittsburgh, and Friendswood! Learn more at www.CastleBiosciences.com Castle Biosciences Inc. is growing, and we are looking to hire a full-time Reimbursement, RCM System Support Supervisor working preferably from Friendswood Texas (will consider remote) with a start date of June 08, 2026. Why Castle Biosciences? Exceptional Benefits Package Excellent Annual Salary + 25% Bonus Potential 20 Accrued PTO Days Annually + 10 Paid Holidays 401K with 100% Company Match up to 6% 3 Health Care Plan Options + Company HSA Contribution Company Stock Grant Upon Hire A DAY IN THE LIFE OF A RCM System Suppor tSupervisor As the RCM System Support Supervisor, you'll lead the daily operations of the RCM Systems Support and Payer Enrollment teams, ensuring work is completed accurately and on schedule. Your day will involve answering questions, resolving escalations, and guiding staff through system configuration, billing workflows, and payer requirements. You'll assist with configuration changes, workflow design sessions, and thorough regression testing to maintain system continuity. A key part of your role includes supporting nationwide payer enrollment and credentialing activities, troubleshooting documentation issues, and coordinating required submissions. You will collaborate closely with IT, reimbursement leadership, and external partners to address system or processing concerns. Throughout the day, you'll monitor work quality, maintain progress trackers, and communicate updates, risks, or barriers to leadership-helping drive efficient, compliant, and well‑supported revenue cycle operations. Requirements Bachelor's degree in computer science or related field is required, and/or equivalent combination of experience and education. At least 3 years in revenue cycle systems management, managing /doing billing system configuration changes, maintenance, upgrades, and system testing and documentation. At least 3 years of successfully managing processes and people. Knowledge of laboratory medical insurance billing requirements and revenue cycle workflow preferred. Experience in doing nationwide laboratory payer enrollment and credentialing; commercial payers and Medicaid. Intermediate to advanced proficiency in Microsoft Excel, Word, PowerPoint, SharePoint, and Outlook. Attention to detail and the ability to manage multiple priorities in a fast-paced ever-changing environment. Strong analytical, problem‑solving, and critical‑thinking skills. Ability to learn new skills quickly and apply them to daily job responsibilities. Experience developing SOPs and process documentation. Experience working with clearing houses. Please see the full job description at the end of the job ad. SCHEDULE Monday - Friday, 8 AM - 5 PM working from our Friendswood, Texas office location. Will consider remote candidates. READY TO JOIN OUR BIOTECH TEAM? We truly appreciate your time. If this feels like the right opportunity for you, we'd love for you to complete our mobile-friendly application. We're excited to learn more about you and look forward to connecting soon! Castle Biosciences Awards and Research Developments! WORK AUTHORIZATION All candidates must be legally authorized to work in the United States. Currently, Castle Biosciences does not sponsor H-1B visas, OPT, or employment-related visas. About Castle Biosciences Inc. At Castle, it all comes down to people. After all, disease doesn't just happen - it happens to people. We believe that disease management and treatment decisions can be better informed through a person's unique biology, which is revealed through the scientific rigor of our innovative, laboratory-developed tests. We are committed to empowering healthcare providers and patients with the goal of improved outcomes. Every employee at Castle has an impact on patient care, and we work to ensure that everyone finds their work to be both challenging and rewarding . We behave with integrity and treat our colleagues with respect and kindness . Our culture fosters an environment of trust, transparency, and collaboration . We prioritize and encourage internal growth and professional development . Castle Biosciences is an equal opportunity employer as to all protected groups, including protected veterans and indiv