Remote Call Center Representative

TechOp Solutions is seeking Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence.The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment.These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.Recruiter Note :Remote position, but Candidate must reside in Miami, FL or nearby cities.Duties :Answer and track incoming callsPrepare and submit accurate, detailed reports in government systemsAccurately record all call details in accordance with proceduresConduct database and open-source researchRoute and escalate calls appropriatelyOther duties, as assignedRequirements3years experience in a call centerAssociates DegreeProven ability to multitask simultaneously communicating and inputting dataStrong written and verbal communication skillsProficiency with telephony systems, CRMs, and Microsoft Office Suite.Experience in handling sensitive information.