Job Description
Customer Service Representative – Life & Disability Insurance (Remote) Schedule: Monday–Friday, 38.75 hours per week Start Time: Between 8:00 AM – 4:30PM EST Work Environment: Fully Remote Pay Rate: $20-21/hr About The Role Call Center Team is seeking a Customer Service Representative with strong experience in life insurance , disability insurance , and high‑volume call center support. In this role, you will handle approximately 60+ inbound calls per day , assisting customers with questions related to Life & Disability claims , policy details, and benefits. This position is ideal for someone who thrives in a fast‑paced environment, communicates clearly, and understands the nuances of insurance products, claims processes, and eligibility requirements. Key Responsibilities Answer high‑volume inbound calls related to Life and Disability claims Provide accurate information on premiums, benefits, policy details, and coverage options Perform eligibility verification and insurance verification Assist with life insurance enrollment, policy conversions, and policy issuance Explain Explanation of Benefits (EOB) and claim status updates Support customers with claims intake and general customer service inquiries Document all interactions thoroughly and maintain compliance with company and regulatory standards Collaborate with internal teams to resolve complex issues and ensure a positive customer experience Required Skills & Experience Strong customer service background, preferably in a call center environment Experience with life insurance and disability insurance products Familiarity with claims processing, insurance verification, and eligibility verification Ability to explain benefits, premiums, and policy details clearly Comfortable handling a high call volume in a remote setting Strong attention to detail and ability to navigate multiple systems Excellent communication and problem‑solving skills Preferred Qualifications Prior experience in an insurance call center Knowledge of Life Insurance Claims and Disability Claims workflows Experience interpreting and explaining EOBs Claims intake or policy issuance experience Job Type & Location This is a Contract to Hire position based out of Raleigh, NC. Pay And Benefits The pay range for this position is $20.00 - $21.00/hr. Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 22, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outc