Job Description
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Energy Efficiency Services Why Consider This Job Opportunity Salary of $17/hour plus a $65/month internet stipend Comprehensive benefits including medical, dental, and vision insurance 401(k) plan with company match Paid vacation, sick leave, personal, and parental leave Opportunities for on-demand training and career advancement Supportive work culture focused on employee recognition and community involvement What To Expect (Job Responsibilities) Provide inbound customer support focused on energy efficiency and utility program services Navigate multiple platforms to assist customers with scheduling, enrollment, and technical inquiries Utilize various scripts and guidelines to ensure accurate and effective communication Monitor personal performance data and progress in real time Maintain a committed schedule, ensuring availability throughout designated work hours What Is Required (Qualifications) High School Diploma or GED Minimum of 6 months of experience in a customer-facing environment, preferably in a call center Ability to type 35+ words per minute Strong attendance and punctuality record Capacity to thrive in a fast-paced environment while managing multiple tasks How To Stand Out (Preferred Qualifications) Previous experience in an inbound/outbound sales environment Sales-oriented approach with a focus on customer satisfaction Positive attitude with a "How can I help you?" mentality Familiarity with performance metrics and goals #EnergyEfficiency #CustomerSupport #RemoteWork #CareerGrowth #EqualOpportunityEmployer "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #ResonanceCXPartners