Job Description
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Healthcare Services Why Consider This Job Opportunity Competitive hourly rate with opportunities for performance-based increases Comprehensive benefits including medical, dental, and vision coverage Supportive, engaging, and inclusive work environment with opportunities for growth Abundant advancement opportunities within the organization Unique perks such as a $25/month cell phone benefit and referral bonuses Flexibility of working remotely in a distraction-free environment What To Expect (Job Responsibilities) Manage inquiries related to Member Services, Medicare, and Billing, ensuring accurate documentation of all interactions Proactively engage with healthcare personnel to gather relevant information for resolving member inquiries Analyze customer issues to initiate and coordinate service recovery measures Demonstrate familiarity with health insurance terminology and explain plan benefits to members Monitor and achieve Contact Center KPIs, ensuring compliance with company standards and regulations What Is Required (Qualifications) Minimum of two (2) years of customer service or healthcare member-interaction experience High School Diploma or GED required Outstanding written and verbal communication skills Proven analytical and problem-solving abilities Typing speed of at least 35 WPM with a 5% or lower error rate How To Stand Out (Preferred Qualifications) Previous call center experience and/or prior experience in the health insurance industry #HealthcareServices #CustomerService #RemoteWork #CareerGrowth #CompetitivePay We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners