Job Description
Remote Phone Receptionist / Inbound Sales & Customer Service Representative Company: Atlanta Luxury Bags / The Gold ATM Location: Remote, United States Schedule: Part-time, 3–4 days per week Compensation: $20/hour Role Type: Work from home, hourly, part-time Atlanta Luxury Bags and The Gold ATM are hiring a remote Phone Receptionist / Inbound Sales & Customer Service Representative to help manage customer calls, book appointments, follow up with leads, and create a polished first impression for our brand. This is primarily a phone-based role. Most calls will come from customers interested in selling luxury handbags, jewelry, gold, diamonds, watches, or other valuable items. You will help answer questions, understand what the customer needs, and route them to the correct person on our team. There will also be a sales and follow-up component. This may include calling back missed calls, following up with customers who did not show up to appointments, helping customers book or reschedule appointments, and supporting basic loan payment reminders when needed. This role is a strong fit for someone who is outgoing, personable, professional, and genuinely enjoys talking to people. What You’ll Do Answer inbound customer calls professionally and quickly. Create a warm, personal, and trustworthy first impression for every customer. Understand what each customer needs and route them to the correct team member. Help customers feel comfortable coming in to sell their luxury handbags, jewelry, gold, diamonds, or watches. Explain the basic process and help customers understand why they should work with us. Book customer appointments with the appropriate team or office. Call back missed calls and inbound leads. Follow up with customers who missed or canceled appointments. Help get customers rescheduled for their next appointment or call. Support basic outbound customer follow-up, including appointment reminders and loan payment reminders when needed. Respond to online messages or inbound inquiries when needed. Keep clear notes on customer conversations. Communicate with the internal team to make sure customers are handled properly. What We’re Looking For Strong phone communication skills. Outgoing, personable, and comfortable speaking with customers throughout the day. Professional, warm, and polished on the phone. Prior experience in customer service, receptionist work, inbound sales, appointment setting, call handling, or sales support. Comfortable with light sales conversations and customer follow-up. Reliable, punctual, and able to work independently from home. Organized and detail-oriented. Comfortable using basic online tools, phone software, email, and messaging platforms. Able to take feedback and improve quickly. Comfortable working in a fast-moving small business environment. Why This Role Matters We are building a luxury brand, and the way we speak to customers matters. For many customers, the person answering the phone is their first real interaction with our company. Your tone, professionalism, and ability to make people feel comfortable will directly shape how customers view the brand. This is not just a basic call-answering role. It is part receptionist, part customer service, part appointment setter, and part sales support. Why Join Us Remote flexibility: Work from home in a part-time role. Competitive hourly pay: $20/hour. Merit-based culture: We reward people who create valuable wins for the business. Growth opportunity: Strong performers may have opportunities to take on more responsibility as the company grows. Buying benefits: Team members can access luxury handbags and jewelry at some of the steepest discounts in the industry. Direct impact: Your work helps customers get booked, improves the customer experience, and supports company growth. Schedule This is a part-time role for 3–4 days per week . Exact days and hours can be discussed, but reliability during scheduled shifts is required. About Us Atlanta Luxury Bags and The Gold ATM help customers sell luxury handbags, jewelry, gold, diamonds, watches, and other valuable items. We are building a trusted luxury resale and gold-buying brand focused on professionalism, strong customer relationships, and a high-quality cust