Job Description
Who you are Bachelor's Degree + 2 years of experience in contracts, presales, sales, public safety or military OR 4+ years of experience in contracts, presales, sales, public safety or military Highly organized and resourceful with exceptional time management skills Demonstrated ability to consistently work within fixed timeframes and provide accurate/high-quality deliverables Ability to continually qualify the strength and viability of opportunities throughout a dynamic sales process is crucial Familiar with CRM (Customer Relationship Management) upkeep, management, forecasting, and maintenance of sales pipeline activities What the job involves The Renewal Sales organization is a critical part of the Command Center Software Sales organization at Motorola Solutions. Our mission is to secure a continuous revenue stream by ensuring the timely and successful renewal of contracts and subscriptions We are dedicated to maximizing customer lifetime value by tracking upcoming renewals and proactively engaging with clients. We are driven by data-centric insights, utilizing CRM and analytics tools to forecast renewals, identify upsell and cross-sell opportunities, and contribute to the company's overall growth and profitability Develop, implement and streamline a renewal motion that allows for the timely execution of the subscription and service contract Develop and maintain a renewal opportunity pipeline Track, forecast, and drive software sales renewals in collaboration with the Sales teams and end customers Identify upsell and cross-sell opportunities as renewal contracts are created to drive additional revenue Engage with Go-to-Market teams to understand new subscription offers and synergies with existing product lines Work with internal tools like Configure, Price, Quote, and Quote to Service Contract to develop pricing proposals for customer renewals Identify, consolidate, and co-term separate contracts, where appropriate Work with Sales and Channel Partners to identify and resolve any missing or incorrect contract information Ensure CRM data integrity, including accurate opportunity information, customer contract details & documentation Responsible for creating and updating customer renewal opportunities in Salesforce Analyze data and support the executive management team by providing renewal metrics, including but not limited to Net Retention, Gross Retention, Churn, etc Provide support as needed in weekly renewal meetings Provide excellent customer service throughout the order process Continually evaluating processes and looking for opportunities to improve & find efficiencies This is a unique opportunity to work in close collaboration with several different MSI departments in the Public Safety space, including Sales, Partner/Channels, Product, Customer Success, and Finance teams Benefits Flexible work models Paid time off Paid parental and family leave Health care benefits Global wellness resources Employee assistance programs Rotation programs Mentor relationships Learning and development opportunities Retirement benefits Employee bonuses Stock grants & employee stock purchase plans