Job Description
Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities, including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com.What You'll Do HereOwn and manage a renewal pipeline using CRM dashboards, ensuring accurate tracking of contacts, opportunities, quotes, and renewal stagesMaintain detailed and timely notes on all customer interactions, including calls, meetings, emails, and renewal activityComplete renewal strategies by working opportunities through defined stages and prioritizing renewals by value and risk levelManage a high-volume inbox and maintain a customer response-time goal of 24 hours or lessProactively prioritize and work the highest-value renewals in descending order to improve retention and revenueConduct monthly sessions with sales representatives to assess renewal progress, address at-risk accounts, and coordinate on strategic plans to boost renewalsCollaborate closely with sales reps and internal teammates to stay current on systems, tools, and processesAttend bi-weekly Central and Southwest Region meetings to provide renewal updates, field questions, and support managers and teamsDevelop product knowledge to find opportunities for expansion and new product growth during the renewal cycleAccurately log and track all customer activity in CRM to support reporting, forecasting, and leadership visibilitySkills You'll Need HereStrong organizational skills with the ability to manage multiple renewals simultaneouslyExcellent written and verbal communication skillsExperience managing CRM systems and maintaining clean, detailed dataAbility to prioritize work based on urgency, value, and customer riskStrong collaboration skills and ease of working across sales and internal groupsCustomer-focused attitude with a proactive approach to problem-solvingCapacity to acquire and maintain comprehensive product understanding to assist with renewals and growth discussionsPreferredPrevious experience in renewals, account management, or customer successExperience working in an education, publishing, or SaaS environmentFamiliarity with sales processes, forecasting, and pipeline managementCompensationAt Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our Total Rewards Philosophy.The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.$24.00 - $31.00 USD