Job Description
Essential Functions Leadership and Management Hire, train, direct, supervise, develop, evaluate, and performance manage the daily activities of staff and volunteers in accordance with THC policies and directives. Conduct regularly scheduled meetings, supervisions, and trainings to motivate staff and volunteers for success, promote team building, create professional and technical skill development, and establish and maintain effective working relationships. Ensure staff are aware of and correctly implement all safety rules and regulations, and all policies and procedures. Hold staff and volunteers accountable for high levels of performance, team work, and quality customer service. Provide leadership, vision, and project direction that engender trust and respect. Participate in the leadership activities of the department’s management team. Develop and nurture collaborative relationships with government agencies, other non-profit organization and community-based organizations (CBOs), neighborhood groups, elected officials, landlords, and tenants. Stay abreast of services and programs provided by CBOs and government agencies that may benefit client base. Develop and implement neighborhood outreach plans to encourage participation in information workshops. Develop and implement a leadership training program outreach volunteers. Identify important neighborhood issues and civic events relevant to the client base and then develop/implement campaigns to engage the clients. Administration and Operations Work with the Community Organizing Director to foster program development and achieve targeted objectives and outcomes. Partner and coordinate with CBOs, government agencies, and other THC departments to meet objectives and ensure comprehensive clients and tenant services. Respond to all phone messages, client requests, staff requests, and emails as appropriate and in a timely manner. Attend all meetings as scheduled and participate in meetings as requested. Represent THC while attending MOHCD or related meetings as directed. Stay knowledgeable and abreast of MOHCD Rental Assistance policy and procedures and requirements to train staff and effectively advocate on behalf of clients. Develop and foster collaborative work environments and provide training to ensure all contractual objectives and community goals are accomplished. Maintain appropriate documentation to demonstrate that all contractual requirements are met. Compile and submit reporting as required by the MOHCD contract in a timely and accurate manner. Facilitate and provide all necessary information and documentation associated with site visits and audits by the funders. Rental Assistance Program Supervise and collaborate with staff (Rental Assistance Specialists) to ensure proper client case management, tenants’ rights advocacy, and manning of community walk-in hours or phone inquiries. Work in conjunction with immediate supervisor and department leadership to implement and maintain the Rental Assistance Program funded through MOHCD. Attend all trainings and information gathering meetings in communication with MOHCD contract monitors. Work with families and individuals to confirm rental assistance eligibility and conduct assessments of needs in person or virtually. Work closely and coordinate with the CEOP/La Voz Program Manager and CCSRO Program Manager on staff walk-in hours at the office site and to manage client caseload and follow-ups. Participate and coordinate community outreach and/or events. Ensure that the program provides quality services and is compliant with the SF-ERAP Rental Assistance and Season of Sharing program. Coordinate a housing stabilization plan for families which includes obtaining the proper documentation from the Landlord and communicating with the Landlord to explain the procedures of our intervention. Help clients obtain permanent housing through accessing security deposits and housing referrals. Provide crisis intervention and/or short-term case management services to clients including but not limited to accurate and timely referrals, mediating with landlords and/or their counselors/attorneys to obtain the necessary paperwork to avoid the eviction process, redirecting legal cases to the appropriate agencies and following up until the case is settled, as well as maintaining good and clear communication with clients and other govern