Job Description
Why this role matters: The Rentals Coordinator is responsible for responding to rental inquiries in a timely, effective, and proactive manner and following up with interested renters to book rentals. This position must demonstrate tact and courtesy in dealing with internal and external customers. This position is typically scheduled 5 days a week for up to 40 hours per week, including Saturdays, and requires flexibility to work some evenings and Sundays, as needed. We are open to candidates with either part-time or full-time availability. Core Responsibilities: Contact and meet up with potential leads from Salesforce database; manage contact database. Drive growth by developing and executing a targeted strategy to attract, engage, and convert new clients/renters. Manage and oversee the creation of Rental Agreements, Proposals, Payments, Certificates of Insurance, and any other information relevant to the rental. Provide in person meetings with customers prior to their rental. This may include venue tours, walkthroughs, etc. Follow sales processes and procedures as defined by the Rentals Team. Oversee the Approved vendors list to ensure caterers stay compliant with criteria and meet the needs of renters. Work closely with the facilities staff to ensure rental set-up is completed in a timely manner; assist during set-up and clean-up as needed. Proactively develop and maintain prospect mailing lists targeting markets/business that can best utilize the space available at the Center. Grow and increase the revenue stream for the Bender JCC through outreach to new and existing clients. Work with the Rentals Team to update sales and marketing strategies as needed. Receive and greet visitors; provide information concerning visitors' needs. Track and report sales metrics, including but not limited to, number of prospects, leads, conversions, and room usage. About the Bender JCC: The Bender Jewish Community Center in Rockville, Maryland is a premier community center at the heart of Jewish life in Montgomery County, operating a full-scale health and fitness center, pre-school, day camp and variety of education and arts programs. We create a welcoming and inclusive environment, connecting the people of our Jewish community with each other, Israel, and the broader community. We inspire individuals of all ages and backgrounds to enhance their social, physical, intellectual and spiritual well-being through programs of excellence rooted in Jewish values. Qualifications You are: Innovative and grounded. Love trying new things and devising creative solutions to persistent problems. Most importantly, you know how to make it happen. Organized. You can handle multiple tasks in a fast-paced environment and bring a high level of attention to detail to your work. Professional. You have strong customer service and communication skills and the ability to be tactful and courteous at all times. Passionate about the work. You are motivated by the mission of the Bender JCC and you have a deep connection and desire for this work to exist in the world. You believe that diversity is a strength. You account for the value of diversity in every aspect of your work and you understand the nuances of diversity that shape the experiences of clients, members, and guests. You should have: Ability to work on Saturdays (unless center is closed). Flexibility to work evenings, select Sundays, and some holidays, as needed. Exceptional Customer Service skills for both external clients and internal staff. Strong attention to detail while working in a busy, fast-paced environment. Ability to lift and move equipment and supplies as required. Motivation for sales, closing business, and prospecting. Extensive experience with office equipment and Microsoft Office applications, with the capacity to learn new software within 60 days of hire. CRM experience required; Salesforce experience preferred. Associate’s degree in hospitality or business administration from an accredited community college or university or relevant experience. Our core values are Welcoming and inclusive ( Hachnassat Orchim ) – We open our doors to everyone and strive to create an inclusive and accommodating environment for people of different backgrounds, abilities and means. Respect ( Kavod ) – We seek to create a town square where our community can be exposed to diverse viewpoints and grapple with difficu