Resident Relations Manager

Job Details Description Abode , one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Resident Relations Manager for our programs in Alameda County. About the Role : The Resident Relations Manager (RRM) is responsible for fostering a safe, stable, and supportive living environment for residents in permanent supportive housing communities. The RRM role centers on property curb appeal, maintenance and janitorial oversight, resident engagement, housing retention support, habitability oversight, conflict resolution, vendor and invoice management, and coordination with service providers. The RRM conducts proactive site walkthroughs, supports residents with tenancy-sustaining interventions, escalates compliance or safety concerns, and partners closely with onsite maintenance staff, vendors, and service providers to ensure a well-maintained community. The RRM does not directly handle any technical functions such as leasing certifications, waitlist management, recertifications, rent collection, rent ledger management, or regulatory compliance, which are managed centrally by APM’s Central Operations Team. The People and Culture : You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds. Our Benefits And Perks $25.00 - $29.81 per hour 100% paid health, vision, and dental options 19 PTO days & 12 Holidays per year Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more 3% retirement match/contribution Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events Dynamic, mission-driven culture and supportive leadership. We support you in supporting others How You Make An Impact : Resident Relations & Housing Retention Build positive, professional relationships with residents using trauma-informed, culturally responsive engagement. Respond to residents’ concerns, reasonable accommodation requests, behavioral challenges, conflicts, and habitability issues in partnership with service providers. Support residents in understanding and following lease requirements and enforce community/house rules and expectations. In direct coordination with the Central Team, show units to applicants; collect documents for resident income and entrance criteria in keeping with the Resident Selection Criteria, Management Plan, Fair Housing Law, applicable loan agreements and regulatory agreements to maintain key performance indicator standards. Assist with early intervention for tenancy issues and escalating as needed. Coordinate with service providers and case managers regarding at-risk households. Participate in case conferencing or multidisciplinary team meetings. Site Operations & Habitability Oversight Conduct daily property walk-throughs to ensure safety, cleanliness, and housing quality standards. Identify maintenance issues, unit turnover needs, and manage work order requests; follow up with maintenance to ensure closure. Oversee janitorial and maintenance staff workflow. Assist in unit access for turnovers, inspections, preventive maintenance, and emergency entry. Monitor vacancies and ensure units are prepared for turnover in coordination with the Central Turnover team. Staff Management & Task Oversight Will directly supervise and provide task direction to one or more onsite staff members – up to and including assistant managers, leasing specialists, maintenance technicians, janitors, and/or desk clerks in accordance with company policies and applicable laws. Support onboarding and training of new onsite staff in operational procedures. Monitor completion of assigned tasks and communicate performance concerns to the Property Operations Supervisor. Provide input and recommendations regarding terminations, staff performance, evaluations, promotions, discipline, setting compensation for employees, or hiring decisions, which remain the responsibility of the Property Operations Supervisor or higher management. Personnel actions are reviewed and approved by th