Job Description
Please go to http://www.hacla.org/careers for details of this position and to apply.Special Note:The posted salary is the full salary range of the position.The anticipated salary upon hire for new employees in the position will typically start at step one of the eight step salary range unless there are special exceptions in accordance with the Housing Authority Personnel Rules.Definition:Coordinates and executes relocation activities for residents in the Housing Authority's public housing developments and other HACLA-owned properties; provides clerical support to the management staff of a department.Characteristics of the Class:Positions allocable to this classification work under general supervision to provide coordinated relocation (emergency and non-emergency) and hospitality assistance related to relocation activities for residents in the Authority's housing developments.Performs a variety of routine clerical support duties for management staff requiring a working knowledge of subject matter including office organization, typing, filing, scanning, answering telephones, customer service and other related duties as assigned.This classification is distinguished from a Management Clerk by the scope of related activities and responsibilities involved in relocating residents.Examples of Essential Functions:Respond to requests to relocate and/or find temporary hotel accommodations (if required) for residents in need of emergency or non-emergency transfers; Coordinate, schedule and execute all related relocation activities for residents such as booking hotel reservations, communicating reservation details and hotel location, assisting with their check-in, etc.; maintain an open line of communication with residents at all stages of the relocation activities process; Provide transportation and/or food vouchers as approved by the Department Administration/Management; Coordinate and schedule services with moving companies, site manager and LAPD; if needed, the transportation of residents' personal belongings and furnishings; Maintain an open line of communication with relocated residents, HACLA personnel, and 3rd party service providers at all applicable stages of the relocation activities process; ensure all needed information is relayed accordingly and appropriately; Ensure related relocation activities and services are performed and rendered; retain and process invoices and receipts; maintain relocation information database; Assist in the non-emergency coordination and execution of other inter or intra transfers as necessary; Assist Department Administration/Management with notifying and disseminating information to residents of pending construction activity that will be impacting them; notification methods include but are not limited to meetings with the Housing Resident Advisory Committee, Resident Councils, other resident groups and task force meetings; Coordinate and establish hospitality office suites for residents' use during construction projects that may require them to be out of their unit(s) during the day and/or longer; Acquire supplies and maintain inventory of such supplies (furnishings, appliances, and food) for use in the hospitality office suites; Perform a variety of routine clerical support duties such as screening and answering telephone calls, directing and providing desired information, receiving, reviewing and routing incoming correspondences, and responding to email and portal communications; Reads and routes incoming correspondences such as emails, facsimiles, and/or letters, draft replies as needed, composes emails, letters and/or memoranda independently or from verbal instructions; Type letters, memoranda, reports, and other correspondence; Assemble data for meetings; prepares monthly activities status reports; Establish and maintain a filing system for correspondence, reports, and other materials Assist with coverage for the Application Center's public window at the Authority's main office's lobby or any other in-person communication as necessary or needed.Performs other related duties as assigned.Knowledge, Skills & Abilities:Knowledge of HACLA relocation program and techniques; public housing resident culture, needs and issues; customer service principles and practices; ability to organize and coordinate assigned relocation program activities; read, understand, apply and explain established policies, procedures, rules and regulations; recommend effective course of actions; ability to handle stressful situations appropriately; gather and compile information, and prepare reports; ability to communicate information clearly and concisely both orally and in writing; standard office procedures and processes, including data entry and typing skills.Minimum Requirements:Any combination of training, education or experience which demonstrates the potential ability to perform the duties of the position; this includes High School Diploma or GED; one (1) year of experience performing commun