Job Description
Job DescriptionJob DescriptionHousing Development Corporation MidAtlantic (HDC) is currently seeking a Full-time Resident Services Coordinator for Mountain View Terrace, Parkesburg School, Umbrella Works, Franklin Street and Mulberry Apartments. At HDC MidAtlantic, we believe everyone deserves a safe, welcoming, and affordable place to call home—and we’re committed to making that a reality every day. When you join HDC, you’re not just taking a job—you’re becoming part of a mission-driven organization where your work has a direct and meaningful impact on people’s lives. Every role contributes to housing stability, stronger communities, and opportunities for residents to thrive. Since 1971, we’ve been trusted developers, property managers, and community partners, working alongside our neighbors to create real change. Today, we own and/or manage over 3,300 apartments across Pennsylvania, Delaware, and Maryland, serving nearly 4,500 residents including seniors, families, and individuals living with disabilities. At HDC, you’ll be part of a team that values excellence, equity, collaboration, community, and integrity. We invest in our people, support growth and development, and empower our employees to make a difference—both in our communities and within the organization. If you’re looking for work that is meaningful, people-centered, and connected to a greater purpose, you’ll find it here. Benefits at HDC MidAtlantic Medical, Dental & Vision Coverage (Available Day 1) 401(k) with 3.5% Employer Match 4–6 Weeks Paid Time Off 11 Paid Holidays + Floating Holiday (Available Day 1) 12 Weeks Paid Parental Leave Summer Hours – Office closes at 12 PM on Fridays Employer Paid Life & Long-Term Disability Insurance Employee Assistance Program Student Loan Reimbursement (Eligible Non-Profit Employees) Employee Housing Opportunities Paid & Subsidized Professional Development The Resident Services Coordinator (RSC) plays a vital role in advancing HDC’s mission to provide safe, welcoming, and affordable housing by ensuring residents remain stably housed and empowered to achieve personal success. Under the direction of Resident Services leadership, the RSC acts with agility and creativity to address resident issues to ensure housing stability and create communities of care and connection. The RSC works directly with residents to identify and connect them to critical support and services so they can reach their full potential. This role requires a commitment to trauma-informed care, excellence in customer service, interdepartmental collaboration, and positive resident outcomes. Essential Duties and Responsibilities: The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. HDC may change the specific job duties with or without prior notice based on the needs of the organization. Service Coordination Support residents across HDC’s three priority service areas: housing stability, health and wellness, and financial capability & economic mobility. Provide timely referrals, follow-up, and coordination of services to support housing stability and resident well-being. Respond promptly to referrals from Property Management related to eviction prevention, resident crises, or housing instability. Interdepartmental Collaboration Work collaboratively with Property Management staff as part of an on-site team supporting residents. Participate in biweekly coordination meetings with assigned Property Management teams to review referrals, trends, and resident needs. Partner with Property Management to support resident engagement, community building, and crisis response, including quarterly resident meetings. Partner with Real Estate Development and Property Management during rehabilitation or construction projects to support residents through transitions and disruptions by assisting with resident communication, referrals, and on-site support. Collaborate with Community Relations to elevate resident voice by supporting resident storytelling, engagement opportunities, and advocacy efforts Community Connections Maintain active relationships with trusted external service providers to facilitate referrals with positive resident outcomes. Support the development and expansion of service delivery partnerships in collaboration with Resident Services leade