Resident Services & Operations Coordinator

NOW HIRING Resident Services & Operations Coordinator Century 21 Cornerstone is seeking a highly organized, professional, and service-oriented Resident Services & Operations Coordinator to join our Property Management Team. This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, solves problems proactively, and delivers a high-level customer service experience while maintaining professionalism and accountability. The Resident Services & Operations Coordinator acts as the frontline point of contact for residents, applicants, and property management operations while supporting leasing efforts, communication workflows, and administrative coordination. Compensation Starting at $19.00/hour Full-time 35 hours per week cap Monday-Friday 8:30am-4pm Starting at $19.00/hour PTO/Sick Leave Growth Opportunities Available Key Responsibilities: Handle incoming property management calls, emails, and resident communication Assist with guest cards, leasing inquiries, and application questions Coordinate move-in and move-out communication Support lease renewals and resident retention Assist with maintenance communication and resident updates Support leasing efforts during unit turns including marketing coordination and follow-up Maintain organization of files, reports, and operational systems Assist with KPI tracking and administrative support tasks Help maintain a professional, responsive, white-glove resident experience Qualifications: Strong customer service and communication skills Ability to remain calm and professional under pressure Highly organized with strong attention to detail Self-starter with strong problem-solving abilities Comfortable multitasking in a fast-paced environment Tech savvy; Proficiency required in Google Suites, Word/Excel, and Zoom, along with typing proficiency. AppFolio experience preferred Bilingual preferred Property management, leasing, hospitality, or administrative experience preferred The Ideal Candidate: We are looking for someone who is warm but firm, solutions-oriented, proactive, dependable, and capable of balancing resident relations with operational efficiency. About Century 21 Cornerstone At Century 21 Cornerstone, we pride ourselves in personalized real estate services, strong communication, and relationship-driven success. Our core values are Service Oriented, Candor, Expert in Field, Problem Solver, Attention to Detail, and Reliable. We are "A place for your dreams to call home"! To Apply Please submit your resume and a brief introduction explaining why you would be a great fit for this position. Pay: $19.00 per hour Benefits Paid time off Work Location: In person