Job Description
What you'll do: Maintain product knowledge to inform guests and team members of specials, allergens, selling points, and recommendations Assist with the training of new team members Ensure team members have a complete understanding of their job requirements and sufficient training; communicate team member areas of opportunity to the outlet manager Communicate shift goals and expectations to team members Maintain a level of awareness of the outlet’s ambiance, including lighting, temperature, decor, and audio levels Ensure proper attention is given to all guests, including additional care towards VIPS, employees, investors, and frequent diners Maintain an awareness of team members' needs by having eyes on all sections of the floor, host stand, bar well, expo, and bussing areas, and support all FOH departments as needed Monitor staff to ensure proper execution of service, positivity, and enthusiasm Provide a daily summary of the shift, highlighting the highs and lows of the shift, and perform beginning/end of day administrative tasks as needed Gauge the level of guest satisfaction by seeking feedback from guests throughout their dining experience, as appropriate Ensure immediate response is given to guest comments and concerns, and apply corrective measures when necessary Promote and encourage guest name recognition Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc,. to ensure all needs of the outlet are met Adhere to state liquor laws and regulations; verify minimum age requirements for consumption of alcoholic beverages Maintain a high level of cleanliness, sanitation, and safety in the work area Ensure that all equipment is maintained in good, safe working condition Maintain an increased awareness of safety issues throughout the property