Job Description
ROA Compensation range is $44,000-$54,000/year + 10% bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. As a Restaurant Office Administrator at Cooper’s Hawk, you’ll play a key role in supporting both the front and back of house through a wide range of administrative, financial, and event-related responsibilities. In partnership with the General Manager and Restaurant Support Center, you’ll ensure smooth office operations, accurate financial processes, and exceptional private event coordination. Your attention to detail and commitment to hospitality will help create a seamless experience for both Team Members and Guests. What You Will Get 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events Monthly Complimentary Wine Tasting for Two Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount 401(k) with Company Match Health & Flexible Savings Accounts- Health and Dependent Care Long-Term Disability; Voluntary Short-Term Disability Basic Life and AD&D Insurance (with option to purchase additional coverage) Paid Parental Leave Paid Time Off Access to Team Member Relief Program Wellness and Mental Health Support “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services Team Member Rewards, Milestone Recognition and Referral Bonuses Career Development Opportunities How You Will Succeed Show Up Ready: Come prepared, stay sharp, and start strong. Oversee and maintain all back-office procedures and administrative systems Track and manage marketing collateral, office supplies, and uniform inventory Manage gratuity systems and daily cash reconciliation Prepare and process invoices using the Crunchtime system Maintain daily Wine Club Membership data entry and support reservation system Own What You See: Take responsibility, jump in, and do what needs to be done. Handle booking and execution of all private events Process vacation requests and payroll-related matters Support Team Members with policy, payroll, and benefits questions Assist with screening applications and processing employment paperwork Maintain back-office organization, cleanliness, and security Track health and safety certifications and ensure required postings are up to date Stay in Sync: Communicate often, move with your team, and keep service flowing. Partner closely with the General Manager and Restaurant Support Center to ensure compliance with policies and procedures Train and support the Office Assistant to act as a weekend/vacation backup Attend meetings and provide updates on administrative and event-related matters Coordinate with kitchen and management teams to ensure event timelines are met Make It Personal: Be genuine, listen well, and tailor the experience. Answer phone calls and assist Guests with professionalism and care Conduct post-event follow-ups to ensure Guest satisfaction Retrieve and verify custom event décor and amenities to meet Guest expectations Represent Cooper’s Hawk values and create a respectful, positive, and professional work environment Add a Touch: Go beyond the expected to create memorable moments. Coordinate monthly Wine Club events and private dining experiences Maintain banquet materials and supplies to ensure flawless event execution Ensure 100% accuracy in BEOs, contracts, room design, and payments using Tripleseat and Eventbrite Celebrate milestones and support a culture of hospitality and excellence What You Will Bring Must represent Cooper’s Hawk values Six months of supervisory experience Minimum age requirement of 21 years Cash handling experience One year of event planning experience required Organized self-starter who anticipates event needs, multi-tasks, discerns work priorities, and meets deadlines with little supervision Acts as a Cooper’s Hawk brand ambassador and trusted liaison with Team Members, managers, vendors, and suppliers Manages competing priorities under strict deadlines, must have problem solving skills and attention to detail Is team-focused, has a commitment to creating Community with team members and guests Enjoys working with people and enthusiastic about corporate and social event management Has excellent