Job Description
SUMMARY: The F&B Supervisor is responsible for overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. They will train and motivate staff to exceed goals. The F&B Supervisor will assist in maintaining the Oak Brook Hills Resort Standards. The F&B Supervisor shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Oak Brook Hills Resort Culture as well as promoting Oak Brook Hills Resort as both the destination and Employer of Choice! Essential job FUNCTIONS · Maintains a commitment to customer service and guest satisfaction · Leads and supervises the outlets team · Prepares forecasts and reports and assists in the development of the food & beverage budget · Conducts daily lineups before each shift · Communicates all necessary information to the front and back of house staff for each shift · Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations · Takes initiative to develop and execute new promotions, events, etc. · Responsible for daily report input and log book entries · Enforces high standards of hygiene and sanitation within the outlets · Tracks payroll and revenue daily · Ensures the security of monies, credit and financial transactions · Establishes par levels for supplies and equipment · Supervises the performance, attendance, attitudes, appearance and conduct of team · Manages timely completion of performance appraisals · Monitors time punches in Timesaver, ensuring accurate payroll for all associates · Monitors and maintains the outlets’ systems and equipment to ensure their optimum performance · Develops and implements controls for expense management · Implements strategies to continually improve revenues · Assists with the development, training and inspiration of outlets staff for promotion · Provides prompt follow-up to all guest concerns · Assists the Director of Food & Beverage with the design and implementation of training programs · Empowers team to exceed service standards · Instills a calm, organized approach in all stressful situations · Works with HR to recruit and hire staff · Completes all proper new hire and termination paperwork · Orders all necessary office supplies and ensures proper stocking levels · Maintains a safe and pleasant work environment · Ensures cleanliness of outlets’ storage rooms · Promotes high associate morale · Recommends discipline and/or termination when appropriate of team members · Takes a proactive approach to coaching and counseling · Attends appropriate resort, division and department meetings · Resolves guest issues promptly and with great care and effectiveness · Maintains a strong knowledge of hospitality trends, especially food & beverage · Provides general resort information for guests · Utilizes labor management tools to schedule and control labor costs · Offers warm and sincere welcome/farewell for all guests of Oak Brook Hills Resort including use of guest name & good eye contact with each guest · Maintains an up to date working knowledge of all resort amenities as well as any special events · Interacts with resort staff in a professional manner, assisting other departments with necessary information · Up sells other resort services and amenities to guests · Always maintains a professional demeanor and attitude · Communicates all pertinent information to the outlets team · Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor. · Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver. · Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised. · Maintains a professional appearance. Follows all Oak Brook Hills Resort dress code standards · Remains alert, courteous and helpful to the guests and colleagues at all time Associate is held accountable for all duties of this job and other duties as assigned. eXPERIENCE & eDUCATION: · High school diploma, GED, or the equivalent work experience required · Two or four year degree in field of choice preferred · At least three years supervisory food and beverage experience required · Prior Four or Five Diamond experience preferred Job REQUIRMENTS: · Mu