Job Description
Story Cannabis was built by misfits on a mission — people bold enough to shift the cannabis narrative and create something better. Founded in 2021 by industry veterans, Story is a vertically integrated company headquartered in Phoenix, operating across Arizona, Maryland, Ohio, and Louisiana, and we’re just getting started. Our vision is to bring hope, happiness, and healing to the world through cannabis, and we’re doing it one state, one store, and one customer at a time. Data drives how we grow. If you’re ready to challenge what’s expected and shape the future of cannabis, your next chapter starts with Story. Must have evening and weekend availability As a Retail Associate, you’ll be the face of our store — welcoming customers, guiding them through product selections, and ensuring an exceptional shopping experience. You’ll bring our brand to life through genuine interactions, deep product knowledge, and a passion for helping people discover what fits their needs. This role blends customer service, education, and operational precision to create a seamless and enjoyable experience for every guest who walks through our doors. Greet customers when entering the retail store with compassion and professionalism. Accurately and compliantly enter customer information into our database systems to verify eligibility for purchase. Completes all sales and job duties per company SOP. Provide exceptional customer service through elevated customer service standards, behaviors, and product knowledge. Quickly and precisely handle cash and debit transactions while always maintaining a balanced cash drawer. Work with a diverse group of personalities - employees and customers. Operate cash register, computer-based POS system, and cash drawer. Clean, stock, and organize retail store. Conduct nightly inventory counts of all retail store products. Work cohesively as part of a team to ensure sales, customer satisfaction, and designated timelines meet compliance goals. Work on special projects and assignments designated by management. Minimum High School Diploma or G.Previous customer services experience preferred. Marijuana knowledge a bonus. Passport Paid time off (PTO) including 8 paid holidays per year* Medical, Dental, and Vision Insurance* 401k retirement savings plan* Company paid Short-Term & Long-Term disability* Company paid Life Insurance* Employee Assistance Program (EAP) Additional compensation incentives (tips, bonuses, etc.) *For full-time positions only We believe in providing equal opportunities to all individuals, including those who may have encountered legal issues related to previous marijuana laws. We understand that these laws have disproportionately impacted certain communities and individuals. We are committed to considering all candidates based on their qualifications, skills, and potential to contribute to our team, rather than focusing solely on past legal encounters. We encourage individuals from diverse backgrounds, including those with past involvement with the legal system, to apply for positions within our organization.