Job Description
JOB The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video! Helpful tips for applying: Applying for a Job with the State of Colorado.What Happens After You Apply. EXAMPLE OF DUTIES The Colorado Lottery's mission is to maximize the proceeds from Lottery game sales to support the Lottery's beneficiaries for the good of all Coloradans.What we do: Retail Operations provides the sale of Lottery products, claims processing, redemption of prizes, and customer service at the Pueblo, Denver, Grand Junction, and Ft. Collins Claims Counters, including providing customer service support to retailers, and sales/marketing support in the areas of coordinating retailer equipment installations/removals, ticket orders, mobile app support, and addressing consumer inquiries.A typical day as a Part-Time Retail Operations Customer SupportWe’re hiring a customer service oriented and highly organized individual to be part of our Retail Operations Support Team in our Lottery Division! This part-time role supports daily operations and provides customer service to Colorado residents and retailers during scheduled shifts. Cash handling responsibilities are a regular part of the position, ensuring all funds are accurately processed, reconciled, and properly deposited.If you’re ready to make a difference at DOR, then this may be the job for you!Primary Duties: Claims Support - Processes claims using the Claims and Payment system, ensuring paperwork accuracy and and verifying personal information.Coordinate with investigators on stolen, altered, or high-tier prize tickets requiring special handling.Provide retail operations backup, including ticket order placement, inventory restocking and vending machine support. Maintain and reconcile ticket vending machine, inventory, ensuring alignment with established standards.Manage daily vault operations, including warrant stock requests, reimbursement checks, cash handling and bank deposits.Perform cash audits and reconciliations for both vending machines and counters.Handle daily mail room functions, including sorting, delivering, logging, and preparing outgoing mail and packages.Maintain records of mail and package processing for audit and performance tracking purposes.Player and Public Customer Service Support Provide in person and phone customer service at the Grand Junction Claims Center regarding games, gameplay, prize claims, ticket verification, and Lottery Mobile App issues.Respond to consumer inquiries via phone and email, research answers using internal resources, and assist with game rules, bonus/promotional drawing, and My Lottery account troubleshooting.Manage product sales, jackpot ticket creation, bonus drawing schedules, and promotional displays while maintaining documentation and performance metrics for Player and Customer service duties.Office OversightMaintain a clean, organized, and ADA compliant office by managing common areas, supplies, surplus, and vendor coordination for repairs.Collaborate with Office Lead, Facilities, and DPA to resolve equipment issues and evaluate upgrade or replacement options requiring leadership approval. SUPPLEMENTAL INFORMATION Equity, Diversity, and Inclusion ComplianceThe State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status