Job Description
Department Information The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video! Helpful tips for applying Applying for a Job with the State of Colorado. What Happens After You Apply. Description of Job The Colorado Lottery' s mission is to maximize the proceeds from Lottery game sales to support the Lottery's beneficiaries for the good of all Coloradans. What we do: Retail Operations provides the sale of Lottery products, claims processing, redemption of prizes, and customer service at the Pueblo, Denver, Grand Junction, and Ft. Collins Claims Counters, including providing customer service support to retailers, and sales/marketing support in the areas of coordinating retailer equipment installations/removals, ticket orders, mobile app support, and addressing consumer inquiries. A typical day as a Part-Time Retail Operations Customer Support We’re hiring a customer service oriented and highly organized individual to be part of our Retail Operations Support Team in our Lottery Division! This part-time role supports daily operations and provides customer service to Colorado residents and retailers during scheduled shifts. Cash handling responsibilities are a regular part of the position, ensuring all funds are accurately processed, reconciled, and properly deposited. If you’re ready to make a difference at DOR, then this may be the job for you! Primary Duties: Claims Support - Processes claims using the Claims and Payment system, ensuring paperwork accuracy and and verifying personal information. Coordinate with investigators on stolen, altered, or high-tier prize tickets requiring special handling. Provide retail operations backup, including ticket order placement, inventory restocking and vending machine support. Maintain and reconcile ticket vending machine, inventory, ensuring alignment with established standards. Manage daily vault operations, including warrant stock requests, reimbursement checks, cash handling and bank deposits. Perform cash audits and reconciliations for both vending machines and counters. Handle daily mail room functions, including sorting, delivering, logging, and preparing outgoing mail and packages. Maintain records of mail and package processing for audit and performance tracking purposes. Player and Public Customer Service Support Provide in person and phone customer service at the Grand Junction Claims Center regarding games, gameplay, prize claims, ticket verification, and Lottery Mobile App issues. Respond to consumer inquiries via phone and email, research answers using internal resources, and assist with game rules, bonus/promotional drawing, and My Lottery account troubleshooting. Manage product sales, jackpot ticket creation, bonus drawing schedules, and promotional displays while maintaining documentation and performance metrics for Player and Customer service duties. Office Oversight Maintain a clean, organized, and ADA compliant office by managing common areas, supplies, surplus, and vendor coordination for repairs. Collaborate with Office Lead, Facilities, and DPA to resolve equipment issues and evaluate upgrade or replacement options requiring leadership approval. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code & Classification Description: (New) G3A4XX ADMINISTRATIVE ASSISTANT III MINIMUM QUALIFICATIONS: Experience Only: Three (3) years of relevant experience in a general clerical and/or public facing customer service role. General Clerical work experience is typically performed by office clerks and/or administrative assistants this includes, but is not limited to tasks such as: Experience providing exceptional customer service in the call center and/or online; interfaci