Retail Sales Clerk

1. PRIMARY PURPOSE – Provide great customer service both to our internal and external customers. Promote a friendly and welcoming atmosphere in the retail store. Communicate clearly and promptly with fellow team members and colleagues to meet customer needs in a cheerful manner. Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 2. ESSENTIAL DUTIES AND RESPONSIBILITIES – Greet customers and provide them with prompt assistance and great customer service in person, phone calls, and via email. Anticipate customer needs and make appropriate recommendations or facilitate sales consultations as needed. Load customer orders as needed and provide support to warehouse associates. Have a general working knowledge of products sold in Retail Store and the features and benefits of each, while continuing to expand knowledge of our products. Maintain the cross-reference notes in AGVANCE on each product as products are received in. Learn to understand the company organizational chart in order to reach out to the appropriate party regarding products, services and call transfers. Take will call orders from customers over the phone and transfer appropriate orders to the Sales Team when necessary. Assist with running inventory reports and weekly cycle counts to maintain correct inventory and create lists of items that need to be ordered and purchased for the store. Work with Inventory Manager for reports on inventory and ensure accuracy. Update pricing in AGVANCE and on store products, shelves, and signs. Update price book on a monthly basis. Support keeping store inventory full, with accurate counts and properly priced – this includes working with vendors and creating Purchase Orders in AGVANCE to be submitted to supervisor. Receive and process payments on Marion Ag customer credit accounts, in AGVANCE, and file customer transactions and yellow copies need to be completed daily. Maintain the store so that it is always clean and organized. Rotate inventory and restock shelves, dust and vacuum weekly, stock bathrooms, clean windows periodically. Take initiative to tidy up as needed and keep the store organized and aesthetically pleasing. Reference to-do-list to complete daily housekeeping. Take outgoing mail to St. Paul Post Office and pick up mail daily. Sort and distribute to appropriate personnel. Use UPS login to ship products to customers. Package, weigh, and ship products in a timely manner. Maintain the printers properly stocked with paper and ink. Maintain the SDS’s on the One DRIVE as well as physical copies in the binder for TOWN location. Maintain expiration logbook for retail products and ensure that all retail and feed products are compliant with expiration date. Perform retail store opening and closing procedures, including Reconcile cash drawer and cash transactions. Assist Lead Retail Store Specialist/Supervisor, Agronomists, Sales Consultants, Warehouse Associates, accounting department as required, or any other projects as assigned. Scale house: Assist with weighing trucks during grass seed and grain harvest. Data Entry: Must have strong data entry skills with attention to detail and ability to find and prevent discrepancies on all paperwork. Assist in scheduling and delivering small truck deliveries as directed by Sales Manager Conduct chemical sales reporting through EDI Assist in administration of ornamental chemical supply Assist Sales Support with training on Sales Force Assist with formatting customer accounts with regards to fertilizer and chemical spray schedules 3. OTHER DUTIES AND RESPONSIBILITIES – Maintain a positive, courteous, attitude. Promote teamwork within your department, location, and company. Arrive to work and meetings on time and prepared. Maintain work areas in a clean and organized manner. Perform any other duties assigned by your lead/supervisor. Respond promptly to customer/coworker needs. Maintain confidentiality of business, customer, and personnel matters. Communicate changes and progress to lead/supervisor. Follow instructions, policies, and procedures, and respond to management direction in a timely and efficient manner. Demonstrate accuracy and thoroughness. Adapt to changes in the work environment. Efficient use of company resources to create added value. Observe safety and security procedures, uses equipment and material