Job Description
Salary Range: $21.00 per hour NOTE: The hourly rate is a fixed entry rate for this position and applies to all new hires. While our system may show a pay range, the starting rate for this role is fixed. Future pay increases are determined by performance, growth, and time in role, in accordance with our compensation policy. Overview As a Senior Specialist of Sales & Retail Engagement, you’ll take the lead in driving store performance and delivering an exceptional customer experience. Reporting to the Department Manager, you'll serve as a trusted mentor to Sales Associates and Specialists while modeling top-tier selling behaviors. With a deep knowledge of home furnishings, design, and consultative sales, you’ll help shape the customer journey from inspiration to purchase. Your leadership and energy will foster a results-driven, customer-focused culture, helping both your team and store meet key goals. The ideal candidate thrives in a dynamic environment, enjoys developing others, and is passionate about creating an inspiring and personalized shopping experience that reflects Wayfair’s retail vision. What Does a Senior Specialist of Sales & Retail Engagement Do? Drive Sales Leadership & Result: Exceed individual KPIs and sales targets while coaching the team toward consistent, strong performance. Lead by Example on the Floor: Showcase expert product knowledge and consultative selling to inspire customers and teammates alike. Mentor Sales Associates & Specialists: Coach team members on selling strategies, customer engagement, and in-the-moment service execution. Foster Collaboration & Team Energy: Contribute to a positive, inclusive environment by encouraging shared wins and cross-functional partnership. Deliver Exceptional Customer Experiences: Tailor each interaction by understanding customer needs and recommending personalized solutions across platforms. Champion Product Expertise: Stay current on furniture trends, new launches, and design concepts to support customer education and sales. Support Operational Excellence: Assist with floor sets, replenishment, and store presentation standards to create a seamless shopping experience. Leverage Data & Tools to Improve Performance: Use sales tools and CRM systems to monitor metrics, track customer activity, and refine selling approaches. Demonstrate Professionalism & Reliability: Maintain consistent, dependable attendance and proactively communicate to support store operations. Problem-Solve in the Moment: Step in to de-escalate issues and ensure resolution, reinforcing customer trust and loyalty. Operate as “One Team”: You will support Wayfair’s total store goals by cross-training across key store functions, including sales and back-of-house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods. What are the Job Requirements? Leadership & Coaching Experience: 2–4 years of experience leading or mentoring teams in a fast-paced, goal-driven retail or design setting. Sales & Customer Engagement Expertise: A proven track record of exceeding sales targets through proactive, solution-based customer interactions. Business Acumen & Strategy: Strong ability to analyze KPIs and apply insights to improve individual and team performance. Product & Design Knowledge: Comfort and confidence working with home furnishings and design solutions, with a passion for style and function. Exceptional Communication Skills: Clear, thoughtful communication skills that elevate both customer interactions and team collaboration. Problem-Solving Agility: Adaptable, quick-thinking, and able to manage multiple priorities without compromising service quality. Tech Savvy: Experience using CRM systems, design tools, POS, and Microsoft or Google Suite tools to drive results. Schedule Flexibility: Willingness to work evenings, weekends, and holidays based on evolving business needs. Additional Physical And Environmental Requirements Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling. Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day. Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment. Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus. Temperature Flexibility: Comfortable in environments with varying temperature conditions. Noise Tolerance: Occasiona