Job Description
Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: The Retail Sales Associate (RSA) is the ultimate guide through the guests' shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). Basic functions of the Retail Sales Associate include: Greeting guests Answering questions - accurately and politely Answering the phone Making proficient sales transactions - using a point-of-sale system Handling cash and other forms of payment Maintaining proper cash drawer balances Directing guests to areas/restrooms Demonstrating impeccable product knowledge Determining guests' needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases) Maintaining a clean and organized store Maintaining proper product stock levels - through retail pulls & inventories Displaying Retail product - thr