Job Description
Retention Specialist At The Centers, meaningful work is grounded in a culture where people feel valued. As a 2026 USA TODAY Top Workplaces winner, the organization is nationally recognized, based entirely on employee feedback, for trust, purpose, and care. This Retention Specialist position plays an important role in advancing our mission and supporting the communities we serve. Job Summary Responsible for keeping accurate and timely records of working job seekers, ensuring close contact, case management, up-to-date information, and analyzing employment retention data to inform program team members. Monitor working job seekers' job performance, progress and possible challenges for retaining employment, address those challenges, develop retention strategies and maintain communication for up to 1 year. Responsible for developing, managing and matching job seekers to appropriate workforce internship sites, while assisting Workforce Interns in all activities related to obtaining and securing self-sustaining employment. Job Qualifications High School Diploma or equivalent required with 4 years of relevant experience required. Bachelor's degree in related area preferred. Exposure to or experience working with clients in transition to finding employment. Must have demonstrated experience working with electronic platforms (i.e. Microsoft software, internet, databases, and virtual learning platforms). Requires travel to other facilities and meetings. Must be able to travel between locations, without issues, by way of own means. Driver's license and personal vehicle strongly preferred. Flexible schedule to work outside of normal business hours for program and job seeker needs and to attend trainings and meetings. Bilingual in oral and written English, Spanish required. Job Duties & Responsibilities Develop and maintain, at a minimum, monthly con