Job Description
Who you are The ideal candidate thrives in ambiguity, brings a clear point of view, and is energized by building systems that outlast them 3+ years of experience in SaaS RevOps, with demonstrated progression in scope and ownership; 4-6 years of total experience in investment banking, management consulting or related analytical roles Subject matter expert in HubSpot and the modern GTM stack (Nooks, Gong, Clay, Claude/ChatGPT, forecasting tools) - hands-on when needed, and trusted to guide others Strong analytical foundation: you’re comfortable building complex models, running your own analyses, and translating data into insight by investigating root causes rather than stopping at the trend line Systems thinker and owner: you’ve independently maintained, evolved, and documented critical systems, and you’re known for triaging issues fast Comfortable with ambiguity: you bring structure to undefined problems, evaluate trade-offs, and weigh broader business implications before recommending a path Builder’s bias for action: you create scalable programs with measurable impact rather than one-off fixes Exceptional communicator: clear and persuasive in presentations, writing, and stakeholder updates; effective at educating others on your domain Empathetic toward reps: genuinely invested in their success and the quality of their day-to-day experience Collaborative, humble, and coachable: contributes to team morale, seeks feedback, and treats being challenged as a gift What the job involves Nooks is looking for a Revenue Operations & Strategy Associate to help scale our best-in-class RevOps function Reporting directly to the Sr. Manager of RevOps, you will own critical systems and processes end-to-end, lead strategic initiatives with minimal guidance, and partner closely with GTM leaders to translate ambiguous business problems into scalable, data-driven solutions This is not an execution-only role. You will be the directly responsible individual for meaningful pieces of our revenue engine - owning them from maintenance through evolution, educating stakeholders, and setting the standard for how we operate You’ll combine deep analytical rigor with strategic judgment, evaluating trade-offs and broader business implications rather than just surfacing data This role offers excellent exposure to all aspects of the revenue engine and provides a clear path for growth into senior revenue operations positions Conduct deep-dive analyses into pipeline, conversion, segmentation, retention, and rep performance, identifying root causes and evaluating trade-offs across potential solutions Approach ambiguous problems with structured problem-solving frameworks and recommend creative approaches when the standard playbook doesn’t apply Build and maintain executive-level dashboards and forecasting models Generate GTM performance review cadences for leadership with a clear point of view and actionable recommendations Lead end-to-end projects that drive operational improvements across the revenue organization - scoping, planning, executing, and measuring impact Support territory planning and account scoring initiatives Present findings and recommendations clearly and persuasively to GTM leadership - concise, conclusions-oriented, and tailored to the audience Contribute meaningfully to team cohesion through stand-ups, planning, retros, and day-to-day collaboration Seek and incorporate feedback actively, demonstrating a commitment to continuous growth Act as a reliable collaborator with external partners and vendors - following up consistently and representing the team well Serve as the DRI for one or more critical RevOps systems or processes (e.g., forecasting, territory & quota management, lead routing, commissions), owning them with minimal guidance Quickly triage and resolve issues within owned systems, becoming the go-to expert that leadership and reps rely on Proactively identify and scope opportunities to evolve owned systems with new features or capabilities, using clear prioritization criteria Drive communication, change management, and training for stakeholders and leadership when systems or processes change Act as a subject matter expert across our GTM tech stack - HubSpot, Nooks, Gong, Clay, and forecasting tools Partner with our GTM Systems Admins to maintain data hygiene, configure workflows, and optimize automation rules Serve as an escalation point for GTM tech troubleshooting, rules of engagement i