RMA Associate (Technical)

OverviewThe RMA Associate performs the physical and administrative tasks involving warehousing, shipping, receiving, installation, order fulfillment of products, supplies and equipment.ESSENTIAL JOB FUNCTIONS Key Responsibilities:RMA (Return Merchandise Authorization) Process customer returns according to company RMA policy Diagnose and authorize defective product returns; test and verify problems upon receipt Process RMA with vendors Work closely with Sales and Accounting Department on customer return and credit issues Excellent customer services skills required; able to communicate with customers effectively, verbally or in writing.Installation: Install hard drives, update firmware, and test DVR and NVR systems to customer's specifications Shipping & Receiving: Unpack and check goods received against purchase orders or invoices Report discrepancies accurately and in a timely manner Accurately pick products based on part numbers and quantities on pick lists Pack shipments with care and efficiency in mind, in the most effective manner possible to minimize shipping cost and ensure product safety and adhere to company's double check policy. Ensure products shipped out are in accordance with approved orders and specifications Familiarize with the company invoicing process Ensure that all daily orders are accurately fulfilled in a timely manner, with correct documentation Maintain awareness of circumstances that may impede the timely fulfillment of daily orders Assist with tracking of shipments when needed Familiarize with FedEx, UPS, USPS, Freight, Int'l shipments, customs process Coordinate trucking shipments Inventory Control Conduct periodic physical inventory counting and reconciling process Report discrepancies accurately and in a timely manner REQUIREMENTS AND QUALIFICATIONS Skills: Experience with RMA process is a plus Meet and maintain department productivity standards Maintain consistent, proactive, and responsive communication with supervisor. Follow warehousing, picking, packing, invoicing, shipping & receiving procedures Review work procedures & processes, recommend measures to improve performance, efficiency, and quality of service. Solid computer skills including Microsoft Office, Email and Google Sheets Detailed oriented (many items with very similar part numbers/descriptions) Ability to work in a faced paced environment Ability to multitask and prioritize efficiently OTHER REQUIREMENTS Able to lift heavy products up to 50lbs on a regular basis, be on feet for a full shift (8 hours). Willing and able to work additional hours when needed Benefits:401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s):Do you have experience working with DVR or NVR surveillance systems? Experience:RMA:1 year (Preferred) Work Location:In person.