Job Description
Overview Registered Nurse Care Coordinator, Quality Management Full Time, 80 Hours Per Pay Period, Day Shift Covenant Medical Group Overview Covenant Medical Group is the employed and managed medical practice organization of Covenant Health, providing comprehensive care across East Tennessee. With more than 300 physicians and advanced practice providers in 20 communities, our team delivers expertise across a broad spectrum of specialties from primary care and walk-in clinics to preventive medicine and advanced surgical and subspecialty services. We are committed to offering coordinated, patient-centered care that spans the continuum of health needs, ensuring access to exceptional providers close to home. Position Summary Functions as a liaison that collaboratively works with patients, physician and referral sources in the community to manage and improve the health conditions of each patient by educating the patient/families and coordinating additional services needed. The RN Care Coordinator works in collaboration with and provides guidance to the Care Management Team members and under the direction of Quality Leadership to provide collaborative care management services. Responsibilities Provides guidance and supervision for the Care Navigators to ensure a collaborative approach to care management services. Responsible for carrying out key functions related to patient outreach, quality reporting, performance measurement, and acting as a key liaison between physician and patient. Performs outreach functions, as necessary, to patients that have been identified as having chronic conditions that meet eligibility requirements for their program. Assesses, identifies and prioritizes individual needs and builds rapport and trust with patients. Reviews and assesses the member’s available data, including clinical history, outpatient/in