Job Description
Sign-On Bonus AvailableRelocation Assistance AvailableMinimum Offer$ 30.60/hr.Maximum Offer$ 41.94/hr.Compensation DisclaimerCompensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.Department: Women's Imaging EubankFTE: 1.00Full TimeShift: DaysPosition Summary:Coordinate and provide ongoing patient support, oversight and education related to perinatal access. Serve as primary patient contact for Special Delivery patients. Facilitate coordination of genetic counseling appointments and flow of information between internal and referring providers, clerical staff, and contracted vendor. Collaborate with the MFM staff, Ultrasound staff, Outreach staff, and Genetic Counseling staff. Serve as a clinical resource and liaison to patients, family members, staff, and providers on access and coordination of care. Provide clinical leadership and quality oversight to clinical staff. Serves as a role model to promote positive work environment and quality patient care. Ensures adherence to Hospital and Departmental Policies and Procedures. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups.Detailed Responsibilities: ENVIRONMENT - Maintain a safe, comfortable, and therapeutic environment for patients/families in accordance with Hospitals standards ADMINISTRATION &OpenCurlyDoubleQuote Greet and check in with patients at all MFM WUS Genetics visits; serve as navigator and patient advocate to ensure that patients attend all MFM, Fetal Testing, Genetics, Outreach, and Special Delivery clinics; facilitate and transport patients to various consult appointments (i.e. direct or facilitate transportation to other clinics) ADMINISTRATION &OpenCurlyDoubleQuote Attend and be available during Special Delivery/MFM clinics: accompany patient from visit to visit when necessary to ensure that the patient sees all providers and clinics (particularly important for out of town patients); coordinate visits between outreach and UNM clinics; monitor and direct traffic between WUS, MFM, and Journeys Monday &OpenCurlyDoubleQuote Friday COORDINATION &OpenCurlyDoubleQuote Be available by telephone / video conference during all outreach sessions for provider and patient coordination FOLLOW-UP &OpenCurlyDoubleQuote Phone follow-up post discharge as needed or requested by family: follow-up on patient no show appointments by phone or email ADMINISTRATION &OpenCurlyDoubleQuote Antepartum/Postpartum visits for Special Delivery moms; face to face or phone contact with the parents while the baby is in the NICU LIAISON &OpenCurlyDoubleQuote Serve as liaison with community services as needed; be available as contact for primary OB; serve as primary contact for UNM providers about Special Delivery patients FOLLOW-UP &OpenCurlyDoubleQuote Responsible for contacting families at the appropriate intervals post neonatal loss (e.g. one month, 6 months, Birthday, expected due date, holidays, Mother's Day and Father's Day) PROGRAMS &OpenCurlyDoubleQuote Develop perinatal grief / hospice program for patients with lethal anomalies and ongoing pregnancies; collaborate with Journey's program; coordinate referrals to support groups and treatment as needed SPECIAL DELIVERY &OpenCurlyDoubleQuote Serve as the primary point of referral for Special Delivery patients for UNM MFM, external MFM, and primary OB providers; create Special Delivery Summary in mother's medical record upon entry into Special Delivery program; update Special Delivery Summary when plans change; add Special Delivery indications to Cerner problem list; update Special Delivery database twice weekly; send weekly email to Special Delivery distribution list as scheduled appointments for coming week, updates list, etc.; ensure familiarity with each patient and awareness of any updates or changes ADMINISTRATION &OpenCurlyDoubleQuote Send Thank You letters to referring physicians for referring patients MEETINGS &OpenCurlyDoubleQuote Attend weekly MFM-Neonatology In and Out conference; lead weekly Special Delivery Conference; attend Peds Cardiology and NICU conferences SPECIAL DELIVERY FUND &OpenCurlyDoubleQuote Manage Special Delivery Fund. Solicit donations to Special Delivery Fund through UNM Foundation; work with OB department accountant to purchase gift cards, transportation and hotel vouchers; assess patient need for Special Delivery fund resources; distribute fund gift cards; collaborate with MFM Chief to decide distribution of funds PATIENT CARE - Ensure contracted vendor receives results and reports for abnormal screening results, abnormal carrier screen results, and abnormal results from all genetic p