Job Description
As Room Attendant, you will be responsible for cleaning and preparing rooms for our overnight guests. A well-prepared room is one that is clean, fully stocked, and in good working order allows us to deliver on an exceptional experience for our guests. Additionally, Room Attendants contribute to the overall safety and security of the hotel by reporting damage, following safety rules, and assisting in emergency situations. How will you do this? The following are the essential functions and responsibilities of the job: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Stock housekeeping cart with cleaning supplies, fresh linens and guest supplies. · Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting, vacuuming, and removing linen and trash. · Change and replenish bed linens, towels and other guest amenities, as needed. · Clean other designated areas when assigned, including, but not limited to restrooms, public areas, offices, and meeting rooms. · Ensure all hotel property is in working order. Report missing articles, damage, or mechanical problems to management or supervisor, as necessary. · Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction · Turn in and log all guest property left in room or other public space. · Attend pre-shift meetings to learn assignments and the day’s tasks. · Perform deep cleaning tasks, as needed (for example flip mattresses, move furniture). · Perform guest turn down service, as needed. · Ensure all rooms/assigned tasked are completed with the allotted MPR’s. · Follow Company policies and procedures. · Other duties as assigned by supervisor or management. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY · Knowledge of housekeeping and laundry operations and procedures. · Knowledge of proper use and storage of cleaning chemicals. · General knowledge of equipment such as vacuums, commercial washers and dryers. · Able to understand and speak some of the English language. · Able to prioritize work assignments. · Demonstrate genuine care for customers and employees. · Able to work in fast paced environment. EDUCATION No education requirements for this job. EXPERIENCE Previous housekeeping experience preferred. SUPERVISORY RESPONSIBILITIES No supervisory requirements for this job. LICENSES OR CERTIFICATES No licenses or certificates requirements for this job. PHYSICAL REQUIREMENTS The following outlines the physical requirements of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Frequency Grid N = Not Anticipated O = Occasionally F = Frequently C = Constantly 0% 1-33% (per shift) 34-66% (per shift) 67-100% (per shift) Physical Requirements of Job N ☐ O ☒ F ☐ C ☐ Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms. N☒ O ☐ F ☐ C ☐ Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. N☐ O ☒ F ☐ C ☐ Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles. N☐ O ☒ F ☐ C ☐ Kneeling: Bending legs at knee to come to rest on one or both knees. N☐ O ☒ F ☐ C ☐ Crouching: Bending the body downward and forward by bending leg(s) and spine. N☐ O ☒ F ☐ C ☐ Crawling: Moving about on hands and knees or hands and feet N ☐ O ☐ F ☒ C ☐ Reaching: Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse). N☐ O ☐ F ☐ C ☒ Standing: Remaining upright on the feet, particularly for sustained periods of time. N☐ O ☐ F ☐ C ☒ Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. N☐ O ☐ F ☒ C ☐ Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. N☐ O ☐ F ☒ C ☐ Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion. N☐ O ☐ F ☒ C ☐ Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to positions. ☐ Up to 10 lbs. ☐ 10-20 lbs. ☒ 20-50 lbs. ☐ 50+ lbs. N☐ O ☒ F ☐ C ☐ Finger Dexterity/Grasping: Picki