Job Description
Room Attendant theWit Hotel - a Hilton property Chicago, IL The Room Attendant plays a key role in delivering theWit's guest experience by ensuring guest rooms and suites are impeccably clean, well-maintained, and thoughtfully prepared for each arrival.This position upholds brand standards for cleanliness, safety, and presentation while responding to guest needs in a friendly, efficient, and professional manner.Position details Department:Housekeeping Reports To:Executive Housekeeper / Housekeeping Manager FLSA Status:Non-exempt Schedule:Flexible, including weekends and holidays based on business levels Essential duties and responsibilities Clean and service assigned guest rooms and suites daily, following theWit and Hilton brand standards and room checklists.Make beds, change linens, replace towels and terry, and ensure correct par levels and placement of amenities and collateral.Clean and sanitize bathrooms, including toilets, tubs/showers, sinks, mirrors, fixtures, and floors, ensuring a hygienic and odor-free environment.Dust and polish furniture, fixtures, and surfaces; vacuum carpets and rugs; sweep and mop hard floors.Replenish guestroom supplies such as bath amenities, tissues, toilet paper, glassware, coffee/tea, and in-room collateral according to standard.Remove trash, soiled linen, room service items, and lost-and-found articles from guest rooms and hallways, handling items per hotel policy.Inspect room condition, furnishings, fixtures, and equipment and promptly report maintenance, safety, or security issues to leadership.Ensure all assigned rooms are guest-ready by the end of the shift, meeting productivity and quality targets set by the department.Respond to guest requests and inquiries with courteous, timely, and solution-focused service, escalating concerns to a supervisor when needed.Respect guest privacy and security, following key control procedures and Do Not Disturb / Make Up Room guidelines at all times.Maintain cleanliness and organization of housekeeping carts, closets, and service areas.Follow all safety, security, and chemical-handling procedures in compliance with OSHA, brand, and hotel policies.Qualifications Prior hotel or residential housekeeping/room attendant experience preferred; luxury or boutique hotel experience a plus.Ability to work efficiently in a fast-paced environment with strong attention to detail and high standards of cleanliness.Reliable, self-motivated, and comfortable working both independently and as part of a team.Basic English communication skills to understand instructions, safety information, and respond to guest needs.Must be able to work a flexible schedule, including weekends and holidays, based on business needs.Physical requirements Ability to stand, walk, bend, push, and pull for the majority of the shift.Ability to lift, push, and pull up to approximately 25-30 pounds (e.g., linen bags, supply carts, vacuum).Frequent reaching, stooping, kneeling, and crouching to clean low and high areas.Ability to work with cleaning chemicals safely and use required personal protective equipment as directed.About theWit Hotel theWit Hotel is a contemporary, design-forward Hilton property located in Chicago's theater and entertainment district, known for its vibrant atmosphere, award-winning dining, and elevated rooftop experiences.Our housekeeping team ensures that each guest room reflects theWit's standard of polished, energetic hospitality and helps create an environment where guests feel both inspired and at home.We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees.Check them out here:Our Benefits.