Job Description
At UniFirst , we Always Deliver—for our customers and our people. Join us as a Route Trainee (RT) and take the first step toward a rewarding career in service and customer care. As an RT, you’ll receive hands-on training through our robust, blended learning programs while supporting daily operations and preparing to transition into a full-time Route Service Representative (RSR) role. You’ll assist with deliveries, service, and route coverage while learning multiple customer accounts. This is a dynamic opportunity ideal for someone eager to grow, customer-focused, and ready to build a strong foundation in a field-based service role. What Your Role Entails: · <span style='font-family:'Times New Roman';font-size:16px;'> Participate in UniFirst’s Service Certificate Program: Engage in a hands-on training program designed to prepare you for a Route Service Representative (RSR) role. · <span style='font-family:'Times New Roman';font-size:16px;'> Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency. · <span style='font-family:'Times New Roman';font-size:16px;'> Deliver Consistent, Reliable Service: Transport clean garments and products to customers and return soiled items, providing dependable and timely service with every stop. · <span style='font-family:'Times New Roman';font-size:16px;'> Provide Route Coverage When Needed: Step in during RSR absences to manage established routes, upholding UniFirst’s high standards of service and professionalism. · Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships. · <span style='font-family:'Times New Roman';font-size:16px;'> Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety. · <span style='font-family:'Times New Roman';font-size:16px;'> Contribute to Service Department Success: Play a vital role in delivering outstanding service, building customer relationships, and driving the success of our Service Department. · <span style='font-family:'Times New Roman';font-size:16px;'> Maintain a Predictable Schedule: Enjoy consistent Monday–Friday daytime schedule with no nights or weekends. Core Competencies: Customer-Centric Mindset: You go above and beyond to deliver exceptional service, building trust and loyalty with every interaction. You understand that the customer experience is at the heart of everything we do. Time Management & Route Efficiency: Ability to manage your time effectively to stay on schedule, make prompt deliveries, and complete tasks with precision. You understand how to balance urgency with quality service, ensuring each stop along your route is handled efficiently and professionally. Dependability, Collaboration & Communication: You take pride in showing up on time, following through on your responsibilities, and representing UniFirst with professionalism and integrity. You work closely with teammates and leadership to ensure smooth daily operations, resolve issues quickly, and deliver great service. Your consistency and teamwork help drive success every day. Why You’ll Enjoy This Role: Every day is different: Whether you're training, riding along, or covering a route, no two days look the same. A path to career growth: This position is your gateway to a full-time commissioned Route Service Representative role. Make a direct impact: You’ll be out in the field supporting our customers face-to-face. Qualifications What You Bring to UniFirst Driver’s License & Safe Driving Record: Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation. DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam. Educational Requirements: High school diploma, GED, or military service required. Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service. Relevant Experience: Prior experience in customer service, route sales, or delivery, roles is a plus! Tech-Savvy: