Job Description
About Viking Pest ControlViking Pest Control is a leading pest management company serving residential and commercial customers throughout New Jersey, Pennsylvania, Delaware, and Maryland.We pride ourselves on combining industry-leading service with innovative technology, operational excellence, and a people-first culture.Our success is built on teamwork, efficiency, and a commitment to delivering exceptional customer experiences.We are currently seeking a highly organized, analytical, and solutions-driven Routing Specialist to join our growing team.This individual will play a critical role in optimizing technician schedules, maximizing route efficiency, and ensuring our customers receive timely and effective service.If You AreSomeone who lives in NJ, PA, DE, or MDA highly detail-oriented professional who enjoys solving scheduling and logistics challengesSomeone who can think critically and make smart decisions with limited informationComfortable working with systems, software, and data to improve operational efficiencyA team player who communicates well across departmentsDriven by organization, productivity, and continuous improvementthen Viking may be the right fit for you.What You'll DoAs our Routing Specialist, you will be responsible for building and maintaining efficient technician service routes that support operational productivity, customer satisfaction, and profitability.Key responsibilities include:Utilize routing software such as Route Op, Best Fit, or equivalent systems to create and maintain efficient daily technician routesApply knowledge of pest control service types, technician capacity, travel geography, and customer needs to reduce drive time and maximize profitabilityAnalyze preliminary routing plans and independently make adjustments to continuously improve route productivityMonitor service order constraints and proactively identify scheduling inefficienciesPartner with Branch Managers and Service Managers to create, maintain, and improve technician schedulesCollaborate closely with Residential Admin, Commercial Admin, Customer Service Center, and Escalation teams on scheduling needsServe as the routing systems subject matter expert and assist with routing-related inquiries or concernsAssist with callback scheduling, emergency service appointments, and urgent customer needsCoordinate customer notifications regarding upcoming service expectationsSupport Commercial Administrative scheduling for new service workMaintain routing calendar lookup tables and scheduling parametersEscalate routing or scheduling issues in a timely and professional mannerAdhere to all company policies, procedures, and service standardsPerform additional duties as assignedWhat We Need From YouHigh School Diploma or equivalent requiredMinimum of 1 year of CRM or routing software experiencePrior experience in a service-based or field service organization preferredStrong working knowledge of Microsoft Office SuiteAbility to quickly learn new systems and leverage technology to improve workflowsStrong problem-solving and decision-making skillsExcellent attention to detail and follow-throughEffective written and verbal communication skillsStrong collaboration skills across multiple teams and departmentsPreferred but not required:Pest Management industry experienceWhy Viking?At Viking Pest Control, we recognize that our people are the driving force behind our success.We offer a stable, collaborative environment where employees are empowered to make an impact and grow their careers.What We Offer:Competitive compensationComprehensive medical, dental, and vision benefits401(k) with company matchPaid time off and paid holidaysLife insurance and disability coverageCareer advancement opportunitiesA supportive team-oriented cultureThe opportunity to be part of an innovative and growing organizationJoin Viking Pest ControlIf you thrive in a fast-paced environment, enjoy logistics and operational problem-solving, and want to be part of a company that values efficiency and customer service, we encourage you to apply today.Job Posted by ApplicantPro.