Job Description
Roving Community Manager Reports to: Portfolio Manager Position Summary The Roving Community Manager is responsible for the overall performance of a multi-family apartment community, including leasing, resident relations, financial performance, team leadership, and maintenance coordination. This role serves as the primary point of contact for residents, vendors, and the corporate team, while ensuring the community operates in compliance with company policies and applicable laws. Core Responsibilities Oversee daily operations of the apartment community Lead, coach, and supervise onsite team members, including leasing and maintenance staff Drive leasing performance, occupancy, and resident retention Manage resident relations, addressing concerns and resolving issues professionally Oversee rent collections, delinquencies, and lease enforcement Monitor expenses and financial performance Review and approve invoices, and vendor contracts Coordinate closely with the Maintenance Supervisor to ensure timely unit turns and property upkeep Conduct daily property inspections to ensure curb appeal, safety, and quality standards Ensure compliance with fair housing laws, local ordinances, and company policies Maintain accurate records, reports, and documentation using property management software Build positive relationships with vendors, clients, and ownership representatives Represent the Company in a professional and customer-focused manner Perform additional duties as assigned by Portfolio Manager All responsibilities are performed under the direction and approval of the assigned Portfolio Manager, and duties may be adjusted based on operational needs. Minimum Qualifications & Requirements 5+ years of experience in multifamily property management Prior experience as a Community Manager or Assistant Community Manager required Strong leadership, organizational, and problem-solving skills Knowledge of leasing, resident relations, budgeting, and financial reporting Excellent communication and customer service skills Ability to manage multiple priorities in a fast-paced environment Proficiency with property management software Knowledge of Washington landlord-tenant laws and Fair Housing requirements Reliable transportation and valid driver’s license Ability to work occasional evenings, weekends, or on-call as needed Candidates who do not meet every qualification but possess relevant experience and a strong work ethic are encouraged to apply. Physical Requirements Ability to sit, stand, walk, and move throughout the community as needed Frequent computer and phone use Occasional lifting of up to 25 lbs. Ability to conduct property walks and inspections indoors and outdoors