Safety and Security Officer

JOB The Safety and Security Officer enforces College parking and traffic regulations, provides directions and information, and assists students, faculty, staff and visitors to campus by providing directions, answering questions, completing incident reports, and responding to concerns, all while providing good customer service with timely and friendly responses. In addition, the Safety and Security Officer, conducts regular vehicular and foot patrols and responds to emergency and non-emergency situations. The officer will provide guidance and direction to the contracted security officer when relevant. This position is 12-16 hours/week. The typical schedule will be Sunday & Monday from 4pm-10pm. EXAMPLE OF DUTIES Demonstrates IWCC’s core mission, vision and valuesMaintain a safe and secure campus environment for students, faculty, staff, and visitors by regularly patrolling the campus primarily on foot but also in a patrol vehicle.Promote a positive image of the College by providing exceptional, friendly, and helpful customer service to students, staff, faculty, and visitors.Respond to phone calls and texts in a prompt and friendly manner.Respond to emergency and non-emergency situations on campus promptly and appropriately; must know, understand, and execute emergency response to a variety of situations, including weather and fire; must know, understand, and facilitate Standard Response Protocol (SRP) for an active shooter or other campus emergenciesRespond to violations of college policies and regulations in an appropriate manner, and then report such violations to the Director of Safety and Security via an incident report; provide proactive and friendly service to help people avoid violations whenever possible; apply appropriate and sanctioned techniques to diffuse and de-escalate situations when such occasions arise.Observe and respond, when necessary, to unauthorized or suspicious persons or activities within the campus community.Enforce College parking and traffic regulations, which includes issuing traffic and parking citations.Check doors and locks for proper operation; secure and lock/unlock buildings as directed; unlock office doors at the request of faculty and staff membersConduct area checks, visual surveys, and patrol for potentially dangerous or unsafe areas, building, or conditions. (e.g., inoperative lighting, unlocked doors, insecure stairway railing, etc.), routinely inspect AED’s, identifying hazards and making on-the-spot corrections if possible or reporting the conditions to the appropriate person/departmentAccurately and professionally document campus incidents involving possible criminal activity and other daily activities on both an incident and daily log activity reportInvestigate incidents and motor vehicle accidents on the camera system to determine what happenRespond to fire panel system alarms and elevator problemsWork effectively and efficiently with outside Law Enforcement and Fire OfficialsProvide escorts to any person on campus who requests oneJump start vehicles with a power pack and assist stranded motoristDocument all lost and found property. Also, the release of said property to the correct ownerAssist the HR Director and Vice President of Safety and Security with potentially volatile situations involving both employees and prospective employeesProvide assistance as requested with any terminated employee to ensure they leave the college premises in a prompt and orderly mannerOther duties as assignedComprehends and understands the colleges parking rules and regulationsComprehends and understands the safety and security training manual SUPPLEMENTAL INFORMATION Heavy work (lift 30-50 lbs.) The employee frequently is required to sit and stand for extended periods of time and use hands to operate computer keyboard, telephone and basic office equipmentWhile performing the duties of this job, the employee is regularly required to talk and hear Ability to drive company owned or personal vehicle.