Job Description
Join the dynamic team at RICOMA International Corporation, the unrivaled global leader in the R&D, design, manufacturing, and distribution of industrial and commercial embroidery machines, heat presses, printers & more! At RICOMA, we've been industry leaders for over 25 years, and we're proud to foster a culture of training, development, and growth.We believe in your professional maturity, encouraging you to take ownership, operate with transparency, and always focus on producing outstanding results.We are seeking a Sales Account Coordinator to create long-term, trusting relationships with our customers.The Sales Account Coordinator's role is to oversee a portfolio of assigned customers and develop new business from existing clients by actively seeking new sales opportunities.This position will be maintaining, retaining, and growing customer accounts.While crossing and up-selling our different lines of products.Compensation:Base salary of $45,000 uncapped commissions.Average $60-70k OTE in the first year.We also provide paid training.Job Duties:Fully responsible for growing and retaining accounts Operate as the lead point of contact for any and all matters after the sale of accounts Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships Ensure the timely and successful delivery of our solutions according to customer needs and objectives Answer client queries and identify new business opportunities among existing customers Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Keep internal CRM up-to-date and record various interactions to properly follow up with existing customers Building and maintaining strong, long-lasting relationships with existing customers Collaborate with sales team to identify opportunities Assist with challenging client requests or issue escalations as needed Forecast and track key account metrics Job Requirements:Strong written and spoken English is required Excellent presentation and communication skills are required Bachelor's Degree in Economics, Business Administration, Management, Communications, or related discipline is preferred but not necessary 2years of previous sales or customer-facing experience with a proven track record preferred but not necessary Experience with Salesforce CRM a plus Strong attention to detail is a must Good with numbers, able to be analytical and think critically with data Strong communication skills with excellent ability to establish rapport and connection with clients Demonstrated ability to explain concepts in a concise and convincing manner is a must Ability to think quickly and adapt to client questions Strong analytical skills and the ability to solve problems in a structured manner Demonstrated ability to strive in a team-oriented environment Job Type:Full-time Pay:$45,000.00 - $60,000.00 per year Benefits:401(k) 401(k) matching Employee assistance program Health insurance Paid time off Experience:CRM Software:1 year (Preferred) KPI:1 year (Preferred) Customer service:2 years (Required) Sales:2 years (Required) Work Location:In person.