Job Description
The Logistics Account Executive, Trainee is responsible for mastering IEL's foundational sales, operations, and customer service processes through a structured training program, then applying these skills to build and manage a personal book of business. This role combines training, sales prospecting, operational execution, and customer relationship management to prepare for advancement to a Logistics Account Executive II (Tier 2). What You'll Do: Training & Development Actively participate in IEL's new hire training program, focusing on foundational sales, operations, and customer service skills. Apply feedback from Sales Management and peers to continuously improve performance. Utilize IEL Training resources to increase independence in task execution. Sales Prospecting & Business Development Meet outbound calls and talk time daily metrics, including prospecting and check calls. Build a personal book of business by securing new accounts and initiating long-term customer relationships. Negotiate rates and bid on future business, with guidance from managers and mentors. Operational Execution Adhere to IEL's operational standards and compliance protocols (The IEL Way). Perform essential operational tasks, including: Building and posting loads Carrier sales and setup Dispatch and check calls Customer invoice review and AR follow-up Collect and file all required paperwork to ensure timely and accurate payment. Serve as a resource for new trainees' post training by demonstrating best practices through call shadowing. Customer Relationship Management Develop and strengthen customer relationships to generate residual and repeat business. Identify when relationships requ