Job Description
Ready to join a global leader in air movement and ventilation? At Greenheck Group, joining our team means more than just starting a job, it’s joining an award-winning culture prioritizing your growth and development. Our unwavering commitment in supporting our team members both personally and professionally has earned us national recognition time and time again. As an innovative, environmentally responsible manufacturer of commercial HVAC systems, Greenheck Group designs and manufactures industry-leading air movement and ventilation solutions through our family of trusted brands. Our products are found in commercial, institutional, and industrial facilities worldwide, from schools and hospitals to factories and stadiums. Since 1947, we’ve proudly invested in our people and our communities, fostering innovation, leadership, and opportunity at every level. We are more than products, we are a team of inspired people doing extraordinary things. YOUR OPPORTUNITY As a Sales Assistant you will provide daily sales channel support via email in a timely manner while navigating multiple systems throughout the day. What You’ll Be Doing Provide daily sales channel support via email in a timely manner. Answer rep and customer inquiries regarding order status, shipping, returns, credits, additional billing, and order changes. Effectively communicate with reps and customers, including the ability to remain calm and resilient in high pressure situations. Process Return Goods Authorization (RGA's), order changes, cancellations, etc., and log requests in CRM database. May provide late ship report, packing list, invoices / acknowledgements, motor data sheets, QD stock notifications, order status and expected ship dates, etc. Support coverage on switchboard and front desk responsibilities. Participate in rep and customer visits as required. Must have basic understanding of sales channel policies and basic knowledge of customer-facing systems to answer inquiries about My Account and Greenheck.com. What You Should Have 0-2 years of relevant work experience required. Intermediate computer skills (i.e., CAPS, SAP, CRM, Microsoft Office programs, etc.) required. Basic understanding of sales channel policies required and ability to gain knowledge of customer-facing systems to answer inquiries about My Account and Greenheck.com. Strong communication, multi-tasking, time management, and organizational skills required. Ability to maintain a positive, patient attitude and thrive in a fast-paced environment with high attention to detail required. High school diploma or GED required. 2 Year / Associate Degree preferred. Compensation & Benefits Greenheck Group takes pride in providing competitive total compensation along with a comprehensive benefits package as part of our total rewards program. The starting base pay range for this position is $22.04/hr -$27.22/hr and may vary based on factors such as job-related knowledge, skills, experience, and performance. Benefits With best-in-class benefits, you can be the best you, and together, we can be the best in the industry. Visit our Perks & Benefits page for more information on these offerings: Health & Family Support Financial Security Learning & Development Rewards & Recognition Wellbeing & Mental Health Work-Life Balance Fun Perks SPECIAL NOTATION The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills. The Employer retains the right to change or assign other duties to this position. Physical Requirements Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. Occasional mobility required to attend in-person meetings and complete various office tasks. Work may be performed in company’s setting, home, or hybrid. #IND123 EEO STATEMENT We are an equal opportunity employer. All qualified applicants will receive consideration for employm