Job Description
Sales Associate Location:Remote/Hybrid - Hampton NH or Franklin, NC Position Summary GruntWorx is seeking a customer-focused and results-driven Sales Associate to manage new incoming leads and renewal accounts within our low-tier and mid-tier customer segments.This role is ideal for someone who excels at responding to warm leads, maintaining strong customer relationships, and ensuring customers renew, expand, and continue to see value from the GruntWorx platform.The Sales Associate will play a critical role in revenue retention and growth by converting inbound interest into new customers and managing renewals while identifying light upsell opportunities aligned to customer needs.Inbound New Sales Respond to and qualify incoming leads generated by marketing, referrals, and product interest Conduct discovery calls to understand prospect workflows, challenges, and automation needs Present and recommend appropriate GruntWorx solutions for low-tier and mid-tier prospects Manage the sales process from initial contact through close for inbound opportunities Renewals & Account Management Manage a book of low-tier and mid-tier renewal accounts Proactively engage customers ahead of renewal dates to ensure retention Address basic objections, pricing questions, and usage concerns related to renewals Partner with Customer Success to support adoption and reduce churn Upsell & Expansion (Light Expansion Focus) Identify appropriate upsell opportunities during renewal and customer check-ins Educate customers on additional features, services, or higher-tier plans when relevant Collaborate with the Renewal and Customer Success teams to align on expansion-ready accounts Pipeline & CRM Management Maintain accurate account records, renewal dates, and opportunity tracking in the CRM Track inbound lead activity, renewal progress, and forecasted revenue Follow structured communication and follow-up processes Collaboration & Feedback Work closely with Marketing, Customer Success, New Sales and Renewals teams Share customer feedback, common objections, and product insights Contribute to improvements in renewal processes, scripts, and sales messaging Qualifications 1-3 years of experience in sales, renewals, account management.Experience handling inbound leads and/or customer renewals preferred Strong communication and relationship-building skills Comfortable discussing pricing, contracts, and renewal terms Organized, detail-oriented, and able to manage multiple accounts simultaneously Familiarity with CRM systems (Salesforce, HubSpot, or similar) Experience working with SaaS or accounting firms is a plus What We Offer Competitive base salary Quarterly commissions tied to renewal and revenue targets Opportunities for growth within Sales Collaborative, team-oriented culture Base Salary $40,000 - $50,000 Commission based on hitting quarterly targets ABOUT US GruntWorx is a Drake Enterprises, LTD company based out of Franklin, NC with locations in Virginia Beach, VA and Hampton, NH.We are customer-centric, offering software products and services to professional tax-preparers.We offer unique opportunities throughout our organizations and our goal is to be the employer of choice and our customers first choice.Our work environment includes:Flexible working hours Hypbrid/Remote work environment Growth opportunities within GruntWorx Job Type:Full-time Pay:$40,000.00 - $50,000.00 per year Benefits:401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Work Location:Hybrid remote in Franklin, NC 28734.