Sales Coordinator

Req ID: 477427 Welcome to Love's: The Customer Engagement Coordinator is responsible for supporting the operational needs of Customer Engagement team. This role provides support in helping set up customers' accounts. Customer Engagement Coordinators are responsible for understanding Love's products and services, utilizing various systems and platforms to resolve the client inquiries and provide support requests while working closely with various internal departments throughout the company. Job Functions: Set up accounts Assist customers to better utilize the online software that allows them to manage their fleet fueling and billing accounts Research customer inquiries utilizing company resources and customer conversations to provide corrective actions/answers Resolve problems by researching and working with other departments and vendors Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution Manage customer expectations regarding functionality and deliverables Participate in and support company-wide initiatives such as continuous process improvement in order to improve service, reduce costs and improve quality Other duties as assigned Experience and Qualifications: HS Diploma or equivalent required, Bachelor's in Business or related field preferred Excellent customer service and active listening skills Excellent communication (verbal and written) skills Demonstrated experience working well in a close team environment Possess a demonstrated ability to determine when to refer issues versus handle them personally Skills and Physical Demands: Ability to manage numerous competing demands in an extremely high stress environment <