Job Description
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Home Equity Solutions for Seniors Why Consider This Job Opportunity Salary up to $20 per hour, with additional competitive compensation via commissions based on individual performance Opportunity for career advancement and growth within the organization Comprehensive benefits package including medical, dental, vision, FSA/HSA, and various voluntary products and discounts Supportive and collaborative work environment with a culture that emphasizes fun and teamwork Generous paid time off and paid holidays Training provided in the Houston office, fostering professional development What To Expect (Job Responsibilities) Answer incoming calls and initiate outbound calls to potential customers Create interest in the reverse mortgage program and qualify customers based on specified guidelines Transfer interested and qualified customers to the sales team for follow-up Schedule appointments for follow-ups and mail information packets to customers Update the Sales CRM with notes for each transaction What Is Required (Qualifications) Basic computer skills, including proficiency in MS Office and 10-key Customer service background with a basic understanding of the reverse mortgage product Knowledge of the mortgage industry Excellent communication skills, both written and verbal Organized and performance-driven mindset How To Stand Out (Preferred Qualifications) Bilingual proficiency is a plus Previous experience in a customer service role related to the mortgage industry #HomeEquity #CustomerService #CareerOpportunity #CompetitivePay #ProfessionalDevelopment We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners