Job Description
Job Description: Objective of role: Drive territory growth through providing advanced level technical support including on-site support, telephone support, product, quality, performance, and issue resolution. Expectations: Technical aptitude and ability to learn and train in mechanical, electronics, computer systems, Wi-Fi networks, routers, and software systems. Highly motivated individual able to focus on reactive troubleshooting, proactive service solutions, and project management. Ability to build and develop relationships to drive sales. Main Duties and Responsibilities: Provide training/technical teaching face to face or virtual to support capabilities of distribution sales and service organization Provide technical troubleshooting assistance (telephone and on-site as required) to the AWTX Distributors and act as the main escalation point of contact for advanced product support. Facilitate resolution of equipment and service performance complaints. Creatively develop proactive solutions/ideas to grow and develop sales in territory. Assist with implementation of product upgrade and retrofit programs. Provide required level of support for product rollouts, introductions, upgrades, and retrofits. Support AWTX training team with feedback to facilitate future versions of documentation and/or materials. Maintain and enhance the relationship with AWTX Platinum Distributors service organizations. Responsible for territory sales and financial reporting. Ability to review financial reporting material to develop territory sales plans. Submit periodic regional sales outlook reports. Ability to relay complex technical concepts to be easily digestible to non-t