Sales Manager - Public Safety Specialist (Police EMS Fire)

Full-Time Sales Manager Location: Harriman, NY Reports To: Ownership / COO About Us Harriman Army Navy is a third-generation, family-owned organization established in 1972. We are a leading provider of uniforms, workwear, footwear, and duty gear to Police, EMS/Fire, Public Works, and Commercial clients. We pride ourselves on "old school" person-to-person customer service and high-quality products, valuing local community investment over big-box corporate standards. Job Summary We are seeking a high-energy, detail-oriented Sales Manager to lead our sales floor and account management efforts. This is a pivotal role requiring a proactive leader who doesn't just follow existing workflows but actively seeks to improve them. You will oversee daily operations, manage high-level department contracts, and ensure our staff delivers the exceptional service our clients have relied on for over 50 years. Key Responsibilities Leadership & Process Improvement Operational Excellence: Proactively identify bottlenecks in order processing, embroidery, or inventory workflows and implement scalable solutions. Team Coordination: Lead and mentor the sales team to ensure consistent service standards and adherence to company procedures. Policy Management: Oversee the implementation of store policies, such as our "pre-pay" requirements for new accounts and updated production timelines. Account & Sales Management Contract Oversight: Manage relationships with Law Enforcement, Fire/EMS, and Public Works agencies, ensuring their specific uniform specs and contract requirements are met. Business Development: Cultivate existing corporate and government accounts through consistent, professional communication (email, phone, and in-person). Product Expertise: Maintain and share expert knowledge on technical apparel, including high-performance materials (Merino wool, specialized tactical footwear) and duty gear. Operations & Fulfillment Inventory Control: Utilize POS, e-commerce, and ERP software to maintain accurate inventory and streamline the receiving process. Order Accuracy: Ensure custom work orders (alterations, embroidery, screen printing) are processed efficiently and meet our 4-week turnaround standards. Merchandising: Direct daily and seasonal floor merchandising to ensure the store is organized, professional, and visually appealing. Qualifications Experience: Proven experience in retail management, B2B sales, or account management. Organizational Skills: Must possess elite multitasking abilities and a high level of attention to detail. Technical Proficiency: Strong computer skills; experience with Shopify, CRM, or inventory management software is highly preferred. Professionalism: Ability to interact tactfully and professionally with first responders, local government leadership, and tradespeople. Availability: Must be available to work Saturdays. Physical Ability: Must be able to lift 40 lbs, climb ladders/stairs, and stand for extended periods. Work Schedule & Benefits Hours: Monday–Friday 9:20 AM – 6:00 PM; Saturday 9:20 AM – 5:00 PM. Guaranteed Days Off: Sundays, New Year’s Day, Easter, Mother’s Day, Father’s Day, July 4th, Thanksgiving, and Christmas. Compensation: Competitive salary based on experience. Benefits: Employee Discount. Paid Time Off (PTO). 401(k) Plan (eligibility based on employment level). Health Insurance options. To Apply: Please submit your resume and a brief cover letter outlining a specific time you improved a business process or workflow, your salary requirements, and available interveiw times. Pay: From $20.00 per hour Benefits 401(k) matching Employee discount Health insurance Paid time off Application Question(s): Are you able to work Saturdays from 9:20 am to 5:15 pm? Education: High school or equivalent (Required) Experience: Management: 4 years (Required) Sales: 4 years (Required) Customer service: 3 years (Required) Retail management: 5 years (Preferred) Language: English (Required)