Sales Support Specialist

Esch Construction Supply, Inc.-- a Fair Chance Employer -- is excited to welcome a Sales Support Specialist to our Saint Paul location! If you enjoy supporting both internal teams and customers while working in a fast-paced, hands-on environment, this role is a great fit.As a Sales Support Specialist, you will be the go-to resource for our Sales Representatives and for our customers across multiple channels -- phone, online, and in person.Your work will help keep operations running smoothly and ensure that our customers receive the exceptional service we're known for.This role is 100% in-person at our Saint Paul location.Remote options are not available.Check out the innovative products and services we offer:https://www.eschsupply.com/shop-all Why You'll Love Working at Esch At Esch, you're more than just an employee -- you're part of a team that values collaboration, authenticity, and growth.Here's what you can expect:A strong, supportive, family-style culture where your contributions are seen and appreciated A smaller but solidly built company with the ability to make a real impact An autonomous work environment -- no big-corporation red tape Competitive benefits and strong retirement positioning to support your long-term goals Compensation and Benefits:Starting pay of $26.50-$29 per hour, depending on qualifications.Potential for $4,290annual bonus.Full-time, benefit-eligible position.Benefits include but are not limited to:Culture Events - Fun Committee, Exceptional Service to Others, Esch Open Golf Tournament PTO - competitive PTO structure Paid holidays - 8 days Paid volunteer time Paid training Medical/dental/vision insurance offerings Profit sharing 401(k) options Employer-paid long term disability Employer paid life insurance.Responsibilities Assist internal and external customers in-person and over the phone.Serve as the primary point of contact for customer inquiries via phone, email, and in-person communication.Provide product information, pricing details, and enter orders in CRM.Process sales orders accurately and efficiently, ensuring timely delivery to customers.Collaborate with the sales team to maintain customer relationships and identify opportunities for upselling and cross-selling.Coordinate with internal departments to fulfill customer orders effectively.Stay up-to-date on industry trends and product knowledge to better assist customers.Basic Qualifications:High School Diploma or Higher 1years' experience in a customer-facing role.Proven track record of success in customer relationship building and advocacy.Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele.Cross-functional collaboration with the ability to problem solve and resolve conflicts.Knowledge of diamond blades or related products is a plus.Ability to meet the physical requirements of this position, including lifting up to 50 pounds.Knowledge of NetSuite CRM software, preferred.If you are enthusiastic about joining a dynamic team in the diamond blade industry and possess the qualifications mentioned above, please submit your application and resume detailing your relevant experience online.We look forward to hearing from you! Esch Construction Supply Core Values:Service - Wow the Customer Team - Be Reliable Growth - Take the Challenge Solutions - Find a Way Esch Construction Supply, Inc.is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, national origin, disability, veteran status, or any other protected classification.Job Type:Full-time Pay:$26.50 - $29.00 per hour Benefits:401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance People with a criminal record are encouraged to apply Education:High school or equivalent (Required) Experience:Customer service:1 year (Required) Sales:1 year (Preferred) CRM software:1 year (Preferred) Ability to Commute:Saint Paul, MN 55130 (Required) Work Location:In person.