Job Description
General Duties & Responsibilities See DEPARTMENT JOB ASSIGNMENTS beginning on page 2.Other Works collaboratively, cooperatively, and in coordination with fellow team members and with others in the organization, treats them with respect, courtesy and consideration, and shows understanding and the appropriate support of other team members to help get the job done.Provides information, guidance and resources to diverse groups of customers, clients and others outside of the organization; treats them in a friendly manner with professionalism, helpfulness, respect, courtesy and consideration at all times regardless of circumstances.Maintains regular, dependable attendance and punctuality, and physical presence at the assigned worksite; must interact directly with people or objects at the worksite on a regular basis.Communications technology may, for certain tasks and under certain circumstances, enable an employee to effectively perform some of the work-related duties from home on a temporary basis.Complies with all applicable environmental health and safety policies, procedures and work rules, giving maximum effort to performing job functions in a manner that protects the health and safety of the incumbent, co-workers, and the general public.Performs other duties as assigned and which are deemed necessary or desirable by NAPI.DEPARTMENT JOB ASSIGNMENTS This Job Description is intended to be somewhat general in nature with respect to the job family, and as such it does not detail all duties of a particular job assignment.Additional duties, responsibilities, and accountabilities may be assigned to an incumbent in this position depending on the Department Job Assignment.Alfalfa Operates computers programmed with office software to record, store and analyze production, harvest and shipping records.Checks figures, postings, and documents for correct entry, mathematical accuracy, and proper documentation.Classifies, records, and summarizes production, harvest, and shipping date to compile and maintain records using ledger and computer.Records and maintains forage contract fulfillment information.Compiles statistical reports and tables pertaining to forage production, harvest and shipping.Complies with applicable regulations including all NAPI Policies and Procedures.Assists in reconciling ledgers, records any necessary adjustments, posts to ledger.Reconciles or notes and reports discrepancies found in records.Performs general office duties such as filing, generating documents, answering telephones, handling routine correspondence.Compiles, sorts and verifies the accuracy of data before it is entered.Compares data with source documents, or re-enters data in verification format to detect errors.Stores and properly files completed documents in appropriate locations.Locates and corrects data entry errors, or reports them to supervisors.Tracks and maintains inventory records of forages.Creates, organizes, maintains, and updates files and records utilizing database and spreadsheet software, other online applications, and manual systems.Creates report formats and prepares necessary reports based on retrieved data as requested.Develops and maintains spreadsheets, journals, ledgers, logs, worksheets, and other records.Ensures proper accounting of the forage products sold and shipped from the field and scales locations.Records daily receiving and shipping from inventory and inputs receiving/shipping of forage products.Maintains shipping schedules and records for the alfalfa hay and forages.Becomes knowledgeable of the critical factors of qualities of alfalfa hay and forages.Assures and maintains an exceptional level of customer service to reflect the growing prominence of NAPI and its Navajo Pride forage products.Coordinates and cooperates with the alfalfa and scales departments respective of the daily records.Coordinates and cooperates with the respective crop managers in the harvest reports/schedule and shipping.Scales Provides the utmost customer service at all times by assisting customers in answering questions about NAPI products, providing information on products, taking customers' orders and processing returns and/or refunds.Assists customers by answering questions about forage products.Resolves customer complaints in a professional and timely manner; contacts Supervisor or Manager for assistance as needed.Operates a large truck scale recording weights and measures, including Axel-out semi-trailers according to the Department of Transportation (DOT) Regulations.Records weights, identifies customer, driver and/or truck number, identifies product on a scale ticket.Prepares receiving ticket or Bill of Landing forms with accuracy as it relates to scale tickets.Responsible for entering all transactional documentation into the Sage Intacct Software and Fusion ware systems daily.Handles cash, debit, and credit card transactions with customers using cash registers.Ensures proper accounting of the products/produce s