School Outreach Center Coordinator

Benefits/Perks Competitive Compensation Career Growth Opportunities Job Summary We are seeking a friendly and professional with Inside Sales experience to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. Responsibilities Receive inbound calls and place outbound calls Identify the reason for the customer’s call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Upsell products and services when appropriate Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Attend training to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Call Center Representative, or inside sales experience, or a similar role is preferred Excellent phone and verbal communication skills Understanding of active listening techniques Familiarity with Customer Relationship Management (CRM) programs Ability to work well under pressure Must be Result oriented Highly organized with the ability to prioritize projects and manage time effectively