Scrum Master

1-800-Flowers.com, Inc. is seeking a highly effective Scrum Master to support our Enterprise Technology teams, with a focus on backend systems and high-transaction eCommerce platforms. In this role, you will act as a servant leader and Agile coach , guiding one or more Agile teams (Scrum and/or Kanban) to deliver scalable, high-quality solutions. You’ll play a key role in driving continuous improvement, optimizing delivery flow, and ensuring strong alignment across engineering, product, and business stakeholders. This is a high-impact opportunity to work across enterprise-scale platforms in a fast-paced, highly collaborative environment. What You’ll Do Agile Leadership & Delivery Serve as Scrum Master for one or more Agile teams using Scrum and/or Kanban frameworks Facilitate Agile ceremonies (Sprint Planning, Daily Standups, Reviews, Retrospectives, Backlog Refinement) Coach teams on Agile best practices and continuous improvement Ensure consistent delivery of high-quality increments aligned to business priorities and technical standards Flow Optimization & Metrics Track and analyze Agile metrics (velocity, cycle time, throughput, burn-down/up charts) Use data to improve predictability, efficiency, and delivery flow Identify bottlenecks and implement process improvements Impediment Removal & Risk Management Proactively identify, escalate, and remove blockers impacting team delivery Manage cross-team dependencies, especially in backend and distributed systems Partner with leadership to mitigate risks and ensure alignment Product & Stakeholder Collaboration Partner closely with Product Owners and stakeholders to maintain a prioritized backlog Support backlog refinement with clear acceptance criteria and technical readiness Facilitate communication across engineering, product, QA, and business teams Ensure transparency through regular reporting and updates What We’re Looking For Experience 3–6+ years of experience as a Scrum Master in IT organizations Experience supporting backend, API-driven, or platform engineering teams Experience managing multiple Agile teams simultaneously Strong knowledge of Scrum, Kanban, and hybrid Agile methodologies Experience in eCommerce or high-transaction digital platforms is a plus Technical & Tools Understanding of backend systems, APIs, microservices, and integrations Familiarity with DevOps practices, CI/CD pipelines, and release management Strong experience with Jira (workflows, dashboards, reporting) Experience with collaboration tools (Microsoft Teams, Smartsheet) Experience leveraging AI tools to drive team efficiency Skills & Competencies Strong facilitation, communication, and stakeholder management skills Ability to translate technical concepts for non-technical audiences Proven ability to operate in fast-paced, dynamic environments Highly organized with strong prioritization and multitasking capabilities Education & Certifications Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or related field (or equivalent experience) Preferred Certifications: Certified ScrumMaster (CSM) or Professional Scrum Master (PSM I/II) Advanced certifications such as CSP, SAFe (SSM/SASM), PMI-ACP, or Kanban certifications are a plus Nice to Have Experience in scaled Agile environments (SAFe, Nexus, Spotify model) Exposure to cloud platforms (AWS, Azure, GCP) Experience supporting distributed or offshore teams Background in QA, development, or DevOps Why Join Us? Work on enterprise-scale platforms supporting multiple brands High visibility across Product, Engineering, and PMO leadership Opportunity to drive real impact in Agile delivery and continuous improvement Collaborative, fast-paced environment with strong growth potential The expected salary range for this position is $85,000 to $110,000 annually . Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law. To support our commitment to being an employer of cho