Seasonal Comment Card Reader Assistant

Seasonal Position from March to November, Full Time & Part Time options available.POSITION Summary:Responsible for sorting, reviewing, and processing all guest feedback and metrics on the comment cards that have been received upon tour completion.KEY Responsibilities:Enter all guest comment card feedback received from individual tours in accordance with established company guidelines in a timely manner.Sort and analyze guest comments and choose appropriate supplier category into which feedback will be entered and thenshared with both colleagues and outside partners Identify comment cards that require personalized response and/or office intervention based on guest feedback and insertappropriate verbiage based on company guidelines Provide professional written response aligned with guest feedback Establishes a collaborative role working with colleagues within our Global Operations Department in order to analyze guest feedback and identify correct supplier Must perform other duties and responsibilities as required.KNOWLEDGE/SKILL REQUIREMENTS:High school diploma and previous demonstrated success in working in a response based customer services environment Demonstrated proficiencies in various computer applications Demonstrated success in the processing and response of volumes of data Strong oral and written communications skills EXPECTATIONS:Accurate and timely processing of all guest comment cards received after the completion of client tours Must continuously meet/exceed assigned business goals Tauck is recognized as a world leader in deluxe escorted vacation tours; a fast growing company in a thriving industry.We offer more than 150 intriguing, all-inclusive vacations to the most popular worldwide destinations.These creative itineraries, with spectacular sightseeing and premium accommodations, are carefully choreographed to create enriching experiences and enlighten travelers interested in high quality, cultural vacations..